Customer Reviews
Trusted by homeowners throughout Central Virginia
1,500+ reviews on Google alone!
Kathy Yarmey
7/3/2026
"Preston did a great job with my semi-annual HVAC maintenance and he made sure all my questions were answered. He was very professional and knowledgeable. I'll definitely continue to use their services."
Tom Bibb
7/3/2026
"AC was not keeping up with the heat. Made a few adjustment and it is slowly catching up. Great service!"
Alfred Payne
7/3/2026
"I called a little after 8:00 pm after my AC stopped working on on a 100+ degree day. I was able to talk to someone directly who sent a technician. After about a half hour, Wesley was able to replace the failing part and get the AC up and running again. Great service from both the office and the field!"
Pam Faircloth
7/4/2026
"Excellent experience with Sean. We had an emergency on July 3 with our heat pump, and he was already full of calls and could not come until today. He stayed in touch with us, let us know when he would arrive and was right on time. He immediately knew how to remedy the problem and was efficient and polite while getting the work done. Mack Morris is fortunate to have such an excellent employee."
moefrolic
7/4/2026
"Shawn came out on 4th of july...great service"
T Ringo
7/5/2026
"Sean W was the best. Here within minutes and diagnosed the problem. On the way to being repaired. He didn't have the blow motor, but it will be ordered and fixed soon. Thank you!"
Virginia Merrill
7/6/2026
"My heat pump had stopped working on a 100+ degree 4th of July, but Mack Morris was able to get a technician here and the fix was a very quick replacement of a burned-out solenoid. Grateful for the availability on a holiday!"
Fritz Wiesenhofer
7/6/2026
"Sierra is a delight, careful, knowledgeable, and professional."
Jennifer Chumley
6/23/2026
"Wesley was great at letting me know what was wrong and what he did to fix my a/c. Kim was great for calling me ahead of time to give me enough time to leave work and meet Wesley at my house."
Ronnie Woodson
6/26/2026
"Great place to do business with, always on time! A very caring company, customer always comes first Sure a pleasure to work with, very knowledgable"
Ellen Wrenn
6/26/2026
"Kimberly has always been kind and professional on the phone. She has worked with me on getting a technician to me as soon as possible. Sue has been one of the technicians that has serviced my HVAC over the years and she is awesome at her job. She is thorough and always reports her findings to me before she leaves. In the 15 years I have used Mack Morris, I've purchased the annual service package and they continue to respond promptly to any maintenance or repair requests I've had."
Roger Judd
7/1/2026
"Great service"
carolyn martin
6/20/2026
"Brian was very professional and friendly. Keep up the good work!"
Pamela Sanford
6/22/2026
"I can trust this company! They always show when scheduled and never leave me without heat or AC. They go above and beyond every time!"
Nancy Cranwell
5/18/2026
"Called the day before to confirm- very good.<br>Showed up right on time-very good also.<br>Explained service, worked efficiently, was friendly and professional- exceptional experience."
Tyler Spitzmiller
6/12/2026
"Very happy with the service I received from Mack Morris. Everyone I talked to was extremely friendly and helpful. I was walked through everything that was being done as it happened and everything was explained thoroughly at the end. Absolutely recommend to anyone."
Nancy Sale
6/13/2026
"I've been with Mack Morris for 4 years now and they always give great service. Very quick and responsive. I would highly recommend them."
Nancy Mumm
6/14/2026
"Anthony is thorough in his work and very acvommodating when working in our new home. We will be requesting him again! Their support staff is good too."
Bill T
6/15/2026
"I can’t say enough good about these two people and the Mack Morris company. We have used them for years and they always exceed my expectations. I would definitely recommend them!"
Leah Woody
6/16/2026
"Wesley was super helpful and professional!"
Jason Jude
6/5/2026
"We have always been happy with the quality of work and high level of professionalism from Mack Morris. They have always been on time and they do not try to talk you into products or services that you don't need. Highly recommended."
Teresa Lutz
6/9/2026
"Weasley, thank you for always providing the best customer service! I can’t say how much I appreciate you!! Wesley, thank you for providing exceptional customer service!!!! Tyler M serviced my HVAC system. Thank you for exceptional service!!!! Very professional and excellent service!! Thank you Wesley! The guys that did the installation of the new HVAC system provided exceptional service! Thank you!!! Service was done on the furnace. Always the best customer service!!!! Again excellent customer service! Thank you Noah Logan, thank you for phenomenal customer service! You are awesome!!"
Nancy Mumm
6/2/2026
"Carlton and Robert are both a pleasure to deal with. Thorough in their work and informative about the equipment in our new home. We will be requesting them again!"
Terry Hamilton
6/3/2026
"That show up on time, get the job done& friendly. Very reliable & reasonable pricing."
Amber houk
6/1/2026
"Chris W. came and did an analysis on my A/C. He then replaced the condenser and got everything running great. While the work was being done we had a thunderstorm. Chris finished the job in the pouring rain."
Ellen Wessel
6/1/2026
"Five stars for tech Sue Morton. AGAIN!"
Susan JOSEPH
4/29/2026
"Purchased a new AC and heat from Mac Morris. Price reasonable, speed, efficiency of installation very well done. The lead tech Anthony/Andrew was awesome. Efficient knowledgeable, clean. I used a 0% finance option for part which was easy to use. I was disappointed that no one called after install to check in. A cover was not replaced that had been removed for the install, which I had to reinstall, as well as some parts on the ground were left."
Alice MacCallum
4/29/2026
"Sue has always been very thorough with her work."
Kevin McDonald
4/29/2026
"Anthony, Preston and the other service tech did an excellent and clean install of our new Moovair HVAC system! They were extremely professional, polite and answered all of my questions. Anthony took time setting up and showing us all of the functions of the programmable thermostat which we very much appreciated. The Team worked extremely well together, and were very thorough, efficient and made sure to clean up all of the debris from the install. We will now use Mack Morris for all of our HVAC service needs. Thank you!"
Verona Browning
4/29/2026
"Sue has become a special friend. We love having her in our home."
M.S. Geremia
4/29/2026
"Great experience with a full HVAC replacement. The Mack Morris rep, Robert, came out to evaluate the job and provide an estimate. He explained what they would do and how they would do it, including replacement of the outdoor condenser unit and the indoor air handler. This explanation was particular important for the inside unit and his recommendation to install a downdraft unit instead of a replacement for the updraft unit already in the closet. The new unit would save space in the closet and increase efficiency of the system by connecting directly to the house's duct work. Robert provided three quotes for the systems that very day. The quote he provided was reasonable for the area and thousands less than another quote I had for a smaller system. On the day of installation, Anthony and his crew showed up promptly and stayed all day until the job was complete. They explained the work they did, demonstrated that the system worked, and showed us how they connected the air handler to the duct work, which is kind of complicated. They also informed me that they would have to return to install the wiring for the defroster system (it wasn't pre-wired), which they did later in the week. I was extremely impressed with the honesty and professionalism of Robert, Anthony, and the rest of the crew throughout the appraisal and installation process. I've already recommended this company to a co-worker and she was equally impressed with the quote she received. There is no doubt I will continue to use Mack Morris to service all HVAC equipment going forward."
Ann Witkower
5/1/2026
"Chris is very knowledgeable about Mitsubishi products, and he has been a big help to us. Crystal is always pleasant, responsive, and efficient."
Dianne Alexander
5/5/2026
"Always a very good experience! Wesley is awesome!"
Phyllis Wilson
5/5/2026
"Technician is very knowledgeable and does a very precise check of our system. The technician was very professional. He took his time. Was very neat and respectful of our home. Gave me good information about caring for my system."
Robin Lilly
5/5/2026
"So nice, so professional. Sierra is great. I've always had a good experience with Mack Morris."
Bill Bearman
5/8/2026
"Mack Morris knows what they are doing and get it done in a timely manner."
Matthew Kraus
5/9/2026
"These guys saved me - literally - $9K. The new system works great. There was a parts issue and they solved it within 24 hours. It's weird to have a great HVAC experience, but this definitely was. Awesome company."
BILL REITH
5/13/2026
"Excellent service . came on time , asked if we had any problems and went right to work . He informed us of a small problem and what it took to take care of it."
Beverly Smart
5/14/2026
"Logan and Brian were super to work with! Thanks"
Trudy Harris
5/16/2026
"Chris and Cindy provide excellent customer service. Chris checked everything out, cleaned it, and thoroughly went over how everything was functioning. Cindy called me and scheduled my fall appointment as soon as Chris finished the spring maintenance, so it's on the books and I don't have to remember to schedule it. Both Chris and Cindy are wonderful and respectful of my time and my property. Excellent customer service from both!"
Dolores Rogers
5/17/2026
"I had Mack Morris in doe my semi-anuual service to get my HVAC Unit ready for the summer Sierra was my technician. She was profesdional, efficient, kind, and personable. It was like having a visit from a friend who also took care of my HVAC unit. When she was finished servicing my unit, When she was finished, we had a nice chat about house plants and go places to vacation. I always look forward to Sierra's appointments. If you want really good care for your HVAC unit, call Mack MorrisHeating and Air and ask for Sierra!."
Christie Walker
5/19/2026
"I am extremely impressed with the thorough servicing of our HVAC systems. Our technician, JT, is very knowledgable and polite. Overall, it was an outstanding experience."
M Finley
5/21/2026
"Great service, reassuring attitude, educational."
Nancy Hensley
5/22/2026
"Very courteous, polite and quiet"
Chuck Swinney
5/22/2026
"Called Anthony P on Wednesday as my HVAC system had shut down after 30 years; he checked it out and had a new HVAC system installed and working by Thursday nite for my incoming guests. Fantastic work!!"
Joni McDonald
5/23/2026
"Under warranty no charge for part"
Amber houk
5/23/2026
"Chris W. came and did an analysis on my A/C. He found a leak in the inside refrigerant coil. It can be fixed and will be."
Bob S
5/26/2026
"we had what we thought was a serious issue and Wesley came in with a smile and confidence. He ound the problem and fixed it on the spot....Even though our fears were unfounded, the professionalism of wes. and the whole company has once again shined"
R Sampson
5/26/2026
"Prompt, professional service from scheduling to the maintenance of our system."
Regina Westfall
5/26/2026
"Sierra did a great job! Thank you!"
Clara Coscia
5/27/2026
"Always great service from Wesley H."
Ed Albright
5/27/2026
"Technician was extremely knowledgeable and friendly."
gloria gregory
5/28/2026
"Great service very friendly people. Mack Morris has always given me great service and the polites people."
Teresa Lutz
4/16/2026
"Wesley, thank you for providing exceptional customer service!!!! Tyler M serviced my HVAC system. Thank you for exceptional service!!!! Very professional and excellent service!! Thank you Wesley! The guys that did the installation of the new HVAC system provided exceptional service! Thank you!!! Service was done on the furnace. Always the best customer service!!!! Again excellent customer service! Thank you Noah Logan, thank you for phenomenal customer service! You are awesome!!"
Rita Perfater
4/17/2026
"Installation and maintenance of our HVAC systems have been carried out by Mac Morris for years. Sue M. has been our tech for a long time. We find the great service and truly nice and caring employees continues to be the norm through the years. I would not hesitate to recommend Mac Morris for your HVAC needs."
Tamsin Stewart
4/18/2026
"February 2026: Have previously left several 5* reviews of my favorite company (see below), and this is no exception, other than instead of service members I was visited by Robert, who gave an estimate on installing a whole-house humidifier. Pleasant, direct & informative, Robert lives up to the standards of this impeccable company. Gratitude for Mack Morris H&A abounds, particularly now in this below-freezing weather. Mack Morris installed the system when the house was built 17 years ago and has serviced it twice yearly since. Sue has done many of these bi-annual services, is meticulous and absolutely stellar; she reported today after thoroughly going over the furnace that it was in tip top condition - which is music to the ears. Highly recommend Mack Morris. UPDATE: Had spring service today, excellent as always, wouldn't dream of going elsewhere! ANOTHER UPDATE (2024) Sean just completed service to prepare furnace for winter, but also checked & cleaned AC unit; these people are wonderful, thank you Mack Morris! Now spring of 2025, Mack Morris again sent Sean & Sierra for the spring check-up, & again they checked not only the AC but the furnace as well. On time, thorough, informative; the 20-year old system is still going strong. SO grateful for this company! Spring 2026 Shawn was here for another thorough checkup of my system -20 years & running, never a flaw, furnace perfect through that brutal winter, now A/C purring along in 80 degree heat. SO lucky my builder chose Mack to install this system, and his employees, including office staff, are equally brilliant. Love Mack Morris Heating & Air."
chris butler
4/20/2026
"Fast and thorough service. Diagnosed and fixed the issue. Friendly and explained the issue and repair."
Mike E
4/24/2026
"Logan arrived on time and was very pleasant and polite. He spent about an hour performing the scheduled semi-annual maintenance. He was thorough and gave us a summary of the status of our system."
Matthew Eilertson
3/14/2026
"Kim and Sue are amazing! I wasn't able to be present for our diagnostic visit but Sue provided a thorough description and pictures of what she tested, the results, correction, and possible future defect that I should keep aware of. She got our heat back on in less than 3 hour notice and didn't try up selling us. Mack Morris staff and technicians continue to earn my business with their good communication and steadfast support. Highly recommend them for anyone."
Jim Wynne
3/16/2026
"Wes was very prompt. He has been very friendly and efficient with his time. He check our unit for the fall/winter season. Replaced the filters. Always gives me the breakdown as to what he does, then he sends a report. Great company to have doing your HVAC maintenance and periodical checks."
Missi Sanders
3/16/2026
"Great experience with Mac Morris!!! Aaron was awesome and my dogs loved him too🐶"
Donald Reiss
3/18/2026
"Always been excellent service! On time and great work!"
david clevenson
3/18/2026
"Adequate, answered questions"
Olaf Pors
3/18/2026
"JT from Mack Morris does an excellent job of maintaining our heat pump. He answers questions well, explains what he is doing and why. He asks permission for any modification. His recommendations make sense. He goes beyond what absolutely needs to be done."
Alane Celli
3/18/2026
"Pam is courteous, and always helpful. Sue is beyond amazing. I appreciate that she is always on time. She is an expert in her field and takes pride in providing quality work. After every service appointment, Sue reviews all of her findings with me and takes time to answer any questions that I might have. Truly a great asset to the MackMorris team. I have been with this company for many years and Sue is the main reason I stay confident with my yearly service contract."
larry salant
3/19/2026
"Excellent."
JoAnne McTague
3/19/2026
"Great service throughout…as usual Quick and reasonable Easy scheduling, Sierra and Brian were terrific… Very thorough and respectful of our home"
Rosemarie Durham
3/20/2026
"Everyone was polite, courteous and professional. Carlton and Cory did a great job with the maintenance and letting me know the condition of the units and what they did. Highly recommend and the pricing is very fair and reasonable."
Cindy Poots Remington
3/23/2026
"Respectful technicians, explained everything he was doing for the service."
Kevin McDonald
3/23/2026
"Extremely pleased with the service we received. Quick response! Our HVAC Technician, Criss, was very professional, polite, experienced, and very thorough in diagnosing and fixing our system in a very timely manner!"
John Hughes
3/23/2026
"Chris At Mack Morris was super insightful, thorough, and professional. This was my first experience with the company and Chris made a fantastic first impression. Mack Morris was fast and timely in scheduling our appointment and also in their communication to us."
Sun Strampe
3/23/2026
"Chris was fantastic. He made a special trip out to my house because the day before the maintenance technician had smelled something and as a precaution sent Chris out to investigate. Chris checked over the system thoroughly and found it to be functioning safely and properly and let me know that it was a normal smell in the course of the system purging. So no additional work required. Chris was very thorough, exuded competence and explained everything. Best of all he didn’t charge anything and said the maintenance fee I paid the day before would suffice. Kudos to Chris, Mack Morris, and their maintenance program!"
Joseph nolan
3/25/2026
"I’m really impressed with the team, easy to schedule, quick response and excellent diagnostic work to solve my HVAC issues."
Henry McClung
3/25/2026
"Very reasonable , courteous and professional."
Joyce Gunter
3/26/2026
"Your service is, as always, top quality. From the time the phone was answered to the tech leaving I was so very pleased. We have been a customer of Mack Morris for over 20 yrs and they have only gotten better over the yrs. You can't go wrong if you choose Mack Morris."
Gregory Dillard
3/28/2026
"Awesome job guys keep up the good work 👏"
Bette Garbett
3/28/2026
"shared useful information"
Thomas Elstner
3/29/2026
"Caring and professional"
Sue Hatch
3/31/2026
"Logan was our technician and he was wonderful. He was very considerate, polite and knowledgeable concerning his job. I feel he was thorough also; a wonderful representative of his company."
Amber houk
3/31/2026
"Chris. Corbin came and did a rebalancing on my system. Chris is smart & knows all the particularities of the different manufacturers. He did an analysis and rebalanced my HVAC to suit these crazy fluctuating temperatures. Chris really impressed me by doing an adjustment and a follow up review a week later. Not many places do that."
Debra Riddle
3/31/2026
"Service was great. Very kind staff and very quick to get my air working again."
John Jackson
4/4/2026
"We had a new heat pump system installed and everything was done quickly and professionally, and at a good price. Great teamwork and communication."
Karen Lapps
4/6/2026
"Sierra was wonderful and listened to my request concerning all filter replacements inside home. She was courteous and professional."
Daniel Lane
4/6/2026
"JT was great"
Kayla Coffey
4/6/2026
"Wesley was very knowledgeable and nice! He listened to what we had been experiencing and he thoroughly checked out our system! He was a pleasure to work with."
Richard Cocke
4/7/2026
"Every thing went smoothly."
Carol Lynn Maxwell-Thompson
4/7/2026
"Carlton was nice, organized, .punctual, knowledgeable, we highly recommend him!!!"
Joseph Abbate
4/8/2026
"As always, excellent service. Aaron was on time, efficient and carefully inspected our system to ensure a comfortable summer. Many thanks"
Richie Williams
4/8/2026
"Wesley (technician with Mack Morris Heating and Air Conditioning) did a superb job in their annual cleaning and routine maintenance of our two Mitsubishi split systems in our home. We look forward to having him come again in support of providing upkeep on all of our heating and cooling requirements for our home."
Mary Ann Kwiatkowski
4/9/2026
"Tom was thorough and proactive during my semi annual HVAC check. Offered explanations for many things he found during the check of my systems."
Patty Persian
4/9/2026
"Carlton by far is the best technician in Charlottesville."
Tom Healey
4/10/2026
"All my interactions with Mac Morris have been great."
Jeannie Palin
4/11/2026
"We have been using Mack Morris for over 12 years. Sue is the person we have been using for most of that time. She has always done an excellent job! Sue is professional and prompt. She explains the work she has done. If there is a problem or a concern she will let you know. Sue is always courteous and respective of our home. We trust her to give us the best service possible. The service we have received has been exceptional. I recommend Mack Morris if you are looking to have work done on your unit."
Michael Perry
4/14/2026
"Showed up on time. Excellent knowledge and attitude. I will definitely use them for my HVAC needs going forward.Work was done quickly and correct the first time. A very good installation crew. Anthony was excellent in leading the installation. They left no mess and were very good in every aspect of their jobs.I highly recommend them."
chari nargi
1/21/2026
"Our service experience with Mack Morris more specifically Sierra has been excellent. She thorough, detailed and knowledgeable. We plan to schedule all future routine service appointment with her. Additionally, the office staff is equally helpful and friendly. Overall an excellent experience, would highly recommend ⭐️⭐️⭐️⭐️⭐️"
Ralph Smith
1/21/2026
"Woke up to a cold house this morning and my first call was to Mack Morris. Chris arrived on time and immediately went to work diagnosing my issue. After working inside, outside and in the crawl space, Chris found the problem and quickly repaired it and replaced my thermostat. He was polite and thorough, and is a solid representative of Mack Morris HVAC. Thanks Mack, we appreciate your attention to detail in hiring caring employees like Chris."
zammito
1/21/2026
"Timely, friendly and effective service, at reasonable price"
Mike Johns
1/18/2026
"We had a wiring issue on our heat system and Wes and Chris were johnny on the spot to get it fixed in a timely manner. As usual Wes is very professional and explains everything in a manner we can understand. Both Wes and Chris understand the importance of getting the system back up and running and are sensitive to the needs of the customer. Job well done!"
ME Rudolph
1/18/2026
"Great service. We have an ongoing maintenance contract and no longer worry about our 2 HVAC dual fuel systems. Whenever we have needed service beyond the usual visits, their folks are quick to respond and solve the issue. Highly recommend."
Rhonda Mullins
1/18/2026
"Sue M. was very punctual, knowledgeable, polite & courteous. She came on a Sunday for an emergency repair as we have been at our lowest day / nite time temperatures as we are experiencing winter weather. She NEVER headitated to come straight on & gave me her full attention span as she worked to repair my HVAC system. I had No heat at all & my niece living with me whom is a total care patient 24/7 care having MANY HEALTH ISSUES / DISABILITIES AS WELL A RARE FORM OF LEUKEMIA WHICH IS MISSING A CHROMOSOME.I have not only had the privilege of Sue working on my hvac system through mack morris, but have known her for many years prior to that from having seen her work ethics of other businesses she worked for locally. Sue has ALWAYS been an asset to any business she has ever worked for. I AM SOOOOO GRATEFUL SUE . KEEP BEING YOU / NEVER CHANGE & THANK YOU FOR SAVING THE DAY .YESSSSSSS 💯 ( RHONDA MULLINS) 😊 ♥️"
Kimberly Wade
1/19/2026
"The service professional showed right on time and was helpful with questions we had about the maintenance of our system. We received an overview of the work done and images of our equipment as well. We are very happy with the thoroughness of the service and ease of communication. We also signed up for the regular maintenance package and think the price is fair for the service we will receive."
Maura Rodriguez
1/19/2026
"Came on time, courteous, informative"
Regina Witt
1/20/2026
"As always Sue did an amazing job and I am very thankful that she came at 9pm on a snowy night to help.Thank you Sue."
Rick Cale
1/5/2026
"The problem was diagnosed accurately and part was ordered then installed upon arrival. The only thing I wish was to have indivual line items on the invoice rather than a lump sum so I know the breakdow."
David Gillette
1/7/2026
"Reliable is the best way to describe Mack Morris. We’ve been using them now for over 8 years with a dual heat pump setup. About five years ago our upstairs died and within no time had a much more efficient and powerful unit installed. Ever since, we have kept a maintenance contract that gives us semi-annual maintenance for a very affordable price. The newest contract is even more convenient going from a one-time annual payment to automatic monthly installments but with an upgraded coverage plan on our equipment. I recommend it well worth your while to give them a call and check them out."
Hunts Alot
Charlottesville, VA
11/18/2025
"Called Mac Morris at about 4:20 pm on Tuesday 14 April and reported an issue with my Air Scrubber unit. They were onsite and replaced UV bulb by 1 pm on Wednesday 15-April. Staff were courteous and professional. Very happy with the service they provided and would recommend them for all your A/C or Heating needs."
Teresa Maley
Charlottesville, VA
11/18/2025
"Mack Morris HVAC has a highly skilled and professional team--both in the office and the service technicians. They are responsive, reliable, well-trained, highly skilled and courteous. We strongly recommend Mack Morris for your HVAC needs. Great work!!"
Susan Mickelson
Charlottesville, VA
11/19/2025
"This visit was for a semi-annual maintenance. All of the technicians have been efficient , knowledgeable and personable. Have used this company for years and will continue to call them first."
L Roth
Charlottesville, VA
11/19/2025
"Really appreciated the responsiveness with the support team. I called about a potential issue with an alert on my thermostat and there was someone at my house to check things out within a few hours. Thankfully, it turned out to be a non-issue. Terrific service."
Catherine Smithson
Charlottesville, VA
11/20/2025
"Excellent service! Always professional and polite! Will continue to use Mack Morris for all of our heating and cooling needs !!"
Playne Jayne
Charlottesville, VA
11/20/2025
"Alejandro G., David D. and their crews came to our home to install a mini split heat pump. They were very friendly and professional. The job was done in less that two days, which is more than I can say for similar jobs I've had done."
Bruce D *HS Ford
Charlottesville, VA
11/20/2025
"Very professional and dependable work"
Mike McDermott
Charlottesville, VA
11/20/2025
"Professional, timely and thorough! Great Experience."
Renee Martin
Charlottesville, VA
11/20/2025
"Quick, knowledgeable courteous and reasonable. Thanks!"
Jim H
Charlottesville, VA
11/21/2025
"The technician who came to perform system maintenance was friendly, courteous, and helpful. I said the system looked good."
Cynthia Henson
Charlottesville, VA
11/21/2025
"Wes is always prompt polite and manner able and respectful as well. He always wears a beautiful smile. He's the best tech Mack Morris has."
Bill Bearman
Charlottesville, VA
11/21/2025
"Was very professional and knew exactly what he was doing"
Teresa Corbin
Charlottesville, VA
11/21/2025
"This was the second time having Sean and we were very pleased."
Mike Henderson
Charlottesville, VA
11/22/2025
"Excellent service!!"
Tom Bibb
Charlottesville, VA
11/23/2025
"Schedule maintenance-got here early. The Techs were a little weak in the knowledge. Had a system malfunction the next day after maintenance. The service tech that came quickly, found possible lose connections inside and outside. Have not had any issues since."
Nancy Richardson
Charlottesville, VA
11/24/2025
"I have been using Mack Morris for years. I have only good things to say about them and highly recommend them. My technician is Sue and she is wonderful. She is professional, knowledgeable and friendly. I ask for her every time. She should be cloned! I highly recommend Mack Morris Heating and Air."
K Spencer
Charlottesville, VA
11/24/2025
"Wes was terrific! He took pictures of my furnace and explained how it should work. He's adding the pictures to my file for future reference Thank you, Wes and Mack Morris. Catherine Spencer"
Conny Crossgrove
Charlottesville, VA
11/25/2025
"Professional and friendly"
L M
Charlottesville, VA
11/25/2025
"Heating system was showing some issues last night with the super cold temperatures and snowy weather called them in the morning and they had someone out within a couple hours to identify the problem ordering the part and getting it done as soon as possible, was very happy that they could make it out today."
Mike Russo
Charlottesville, VA
11/26/2025
"Mentioned to the Tech that it's always cold downstairs. She investigated and found that the damper to the first floor was closed. She was the only Tech in 4 years here to solve the mystery. Great Job. We would love to have her be our permanent Tech. Thanks"
create art
Charlottesville, VA
11/28/2025
"Per usual, Mack Morris Heating and Air Conditioning delivers great service with professional friendly staff/technicians. Thank you!"
Lynne_Joe Schwar
Charlottesville, VA
11/29/2025
"Great 1st experience other than our maintenance appt. Never expected to see someone right away on a Saturday"
Vernon Taylor
Charlottesville, VA
11/29/2025
"We recently had an issue with our heat pump and reached out to MMHAC. They responded immediately. Chris, their representative, arrived promptly and was polite, professional, and extremely knowledgeable. He quickly assessed the problem, provided the corrective steps, and scheduled the necessary follow-up. We couldn’t have asked for better service."
Michael Langley
Charlottesville, VA
12/1/2025
"The installation of the heat pump went well, minimal mess. The entire process was done in about 4 hours. I’m no expert, but it appears to be a job well done.😊"
Mary
Charlottesville, VA
12/1/2025
"Technician was professional and knowledgeable"
Bill Reith
Charlottesville, VA
12/1/2025
"On time and very efficient went right to work and when done explained every thing he did . Thsnks"
C G
Charlottesville, VA
12/1/2025
"The tech that came to my house was very knowledgeable and took her time explaining things. She went over areas that I knew nothing about. Highly recommend their service."
Scott Goss
Charlottesville, VA
12/2/2025
"My wife and I have been with Mack Morris for years. He installed the 1st climate control 15yrs ago. They serviced it without a failure. Our new Rudd is a very superior unit and the installation was flawless. We could not be more pleased. Mack Morris and his team exceed all expectations consequently we will continue to have Mack and his team be the service providers for our Heat and Air Conditioning needs. Thank you Mack!! S. Goss"
David Mastervich
Charlottesville, VA
12/2/2025
"Very timely and professional They offer great advice"
Joel Quass
Charlottesville, VA
12/3/2025
"The tech and his assistant were very polite, No sales pressure, just clean, professional service. We have had your preventive service for years. Every tech you have sent has been polite, and very knowledgeable. Thank you."
Teresa Tomaro
Charlottesville, VA
12/3/2025
"Mack Morris never disappoints. Always professional, courteous, on time, and affordable. Tyler was awesome!"
carolyn martin
Charlottesville, VA
12/4/2025
"Always on time and very thorough!"
Jenny Jeffress
Charlottesville, VA
12/9/2025
"These guys are are best. They are polite, always on time, and come right away if there is a problem. I've been with them for years and would never willingly change."
Robert Metheny
Charlottesville, VA
12/10/2025
"James was professional, courteous, and knowledgeable. I will request James as a service technician in the future."
Don Cowdrey
Charlottesville, VA
12/10/2025
"Prompt, friendly, competent, thorough"
Carl Montalbano
Charlottesville, VA
12/11/2025
"Excellent response time. Friendly and knowledgeable technicians"
Larry Bowers
Charlottesville, VA
12/11/2025
"Perfect service, from the initial assessment and appraisal to completion. Installed my mini-split in good time and it’s working perfectly. Two excellent technicians respectful of my concerns. Will certainly go back to Mack Morris if the need arises. A fine company."
Emil Groth
Charlottesville, VA
12/12/2025
"Every aspect of my contact and the service we received was excellent. Carlton the service tech.was thorough ,informative and offered creative answers to questions that I asked him .He was on time and gave ,what I believe was extra care in his approach to the job at hand.An example was his ability to address the fact that our up stairs interior unit was through a ceiling door in our master bath,not easily accessed. Emil"
Nita Reigle
Charlottesville, VA
12/15/2025
"JT was excellent as usual. Very thorough and provided clear explanations of his work. It's always a pleasure when he services my heat pump."
Keith Jennings
Charlottesville, VA
12/16/2025
"Excellent Service from appointment making and service….Great Job!!!"
Philip Carpenter
Charlottesville, VA
12/16/2025
"Always professional and helpful when I contact Mack Morris Heating and Air."
Carrie Sanderson
Charlottesville, VA
12/16/2025
"I had a rapid response to my service request, and the technician did a great job explaining the function of our heating system to my college aged daughter, who was then able to communicate that information clearly to me! I appreciate the prompt and courteous service!"
Karl Santone
Charlottesville, VA
12/17/2025
"An excellent job, as always. Scheduling was easy and correct --- I only use Mack Morris because I can count on good service, done in a timely fashion, and at a reasonable price. Keep up the good work!"
David Stone
Charlottesville, VA
12/18/2025
"Chris is always excellent"
Jaruchan Palakawongs
Charlottesville, VA
12/19/2025
"I contacted them when my heat started short cycling on and off. I was nervous to have it break down when the temperatures dropped again. They had a technician out the next morning to diagnose the problem. Sean was very professional and worked efficiently to diagnose and solve the issue. Thankful that it was a simple fix but I will contact them again for future needs."
Kable Pluger
Charlottesville, VA
12/19/2025
"After calling Mack Morris they were able to come out so quick! JT was professional and kind. He arrived on time and was able to answer all my questions. He was thorough and knowledgeable and did a fantastic job! I will definitely recommend them to anyone and will be using their services again."
Peter Hanson
Charlottesville, VA
12/24/2025
"Team was great as usual, even with a shipping mishap!"
Todd Hochrein
Charlottesville, VA
12/26/2025
"These guys are professionals - prompt, courteous, plan ahead, follow-up. Great service - thanks team!"
Delmas Shifflett
Charlottesville, VA
12/27/2025
"Techs were very polite and professional."