Customer Reviews
Trusted by homeowners throughout Central Virginia
1,500+ reviews on Google alone!
Trista Coyne
1/15/2026
"As always, impeccable service. Quick to diagnose, quick to resolve the issue."
Butch Wade
1/16/2026
"great people to deal with always thanks butch"
Michele Irvine
1/16/2026
"On time, detailed, professional and knowledgeable"
Bobby Casteen
1/14/2026
"Mack Morris installed a new HVAC system in my rental unit(July, 25) and did an excellent job throughout the process, from estimate to installation. The unit has been working great since the installation. I had to recently call them to address a problem with the system and they promptly came to address the issue and provided the fix needed to correct the problem. They were very professional and knowledgeable about what needed to be done. Robert was easy to work, followed through on his commitment to address the problem. The office staff was friendly and able to address my needs and set up the appts. I have been very pleased with the company and their employees and would recommend them for any of your HVAC needs."
Ronnie Woodson
1/14/2026
"Great place to do business with, always on time! A very caring company, customer always comes first Sure a pleasure to work with, very knowledgable"
doris Oliphant
1/14/2026
"Always courteous and professional. Reasonable and Efficient. Logan and Cory were great and I was very happy with the time it took to Schedule a maintenance visit"
Robert Bethel
1/15/2026
"Great service. Professional. Technician explained the details."
V Sipes
1/13/2026
"Sierra was great. She arrived on time, prepared-professional, friendly, and knowledgeable. She patiently answered my many questions. I now better understand our HVAC systems, and feel like Mack Morris will be our service of choice."
Debbie Nelson
1/13/2026
"Chris was very professional and friendly during the diagnostic process for my heat pump. He took the time to explain what he was doing and why - it was extremely helpful. When he returned with another tech, whose name escapes me right now - also friendly and professional, they completed the repair in a timely manner. I wouldn't use any other company but Mack Morris to work on my system!"
Anita Bell
1/9/2026
"Excellent service as always! Shawn was awesome and thoroughly looked into our HVAC concerns, resolved them, and gave us advice for probable next steps."
Ed Volkstorf
1/9/2026
"second time MM has been by: first one was for a repair (great job), the most recent for routine maint. very pleased with techs being ontime, their attention to detail and answering my questions and concerns regarding my system."
Barbara Germershausen
1/9/2026
"The technicians were kind, considerate and professional. I would not hesitate to recommend Mack Morris Heating and Air."
Dan Sparks
1/7/2026
"Awesome / friendly service"
David Gillette
1/7/2026
"Reliable is the best way to describe Mack Morris. We’ve been using them now for over 8 years with a dual heat pump setup. About five years ago our upstairs died and within no time had a much more efficient and powerful unit installed. Ever since, we have kept a maintenance contract that gives us semi-annual maintenance for a very affordable price. The newest contract is even more convenient going from a one-time annual payment to automatic monthly installments but with an upgraded coverage plan on our equipment. I recommend it well worth your while to give them a call and check them out."
Rick Cale
1/5/2026
"The problem was diagnosed accurately and part was ordered then installed upon arrival. The only thing I wish was to have indivual line items on the invoice rather than a lump sum so I know the breakdow."
Chuck Crenshaw
12/29/2025
"Awesome job by Aaron! He is polite and does great work. Always satisfied with Mack and his loyal team! ."
Patricia Huston
12/30/2025
"Personable conversationalist. Well kept appearance, appeared knowledgeable when discussing different events of this visit. Immediately signed a three-year contract, I know I will be pleased with interaction from this business. Easy Scheduling process with kindness. Have requested Logan be the only technician to come to my house. Familiarity and consistency are key for me from service visits. Logan fits that Request. Pat H"
Ann Arbogast
1/3/2024
"Always treated me with respect, honest, and fair pricing"
Thomas Michener
1/6/2024
"Professional and so nice with my pets"
Steven Reilly
1/8/2024
"Old friend from way back and has a very reliable business with great workers."
Brad Conner
1/10/2024
"Very timely, efficient, and professional."
Jason Fairfield
1/11/2024
"Always friendly service!"
Kathy Yarmey
1/12/2024
"Did a great job with my semi-annual HVAC maintenance and he made sure all my questions were answered. I'll definitely continue to use their services."
Daniel K
1/17/2024
"I have used mack morris multiple times, and they always go a great job."
michael spears
1/18/2024
"Even during the holidays, these guys got it done ✔️ courteous and clean work. Reasonable rates. I would recommend them"
Robert Jospe
1/19/2024
"The service was excellent! Thank you."
Patricia Larch
1/21/2024
"We have received service and purchased HVAC equipment from Mack Morris for a number of years. All of the service repair, installers, sales, technicians, and office personnel we have encountered have been excellent. J. T. came by to look at the problem we were experiencing this evening, for example. He was most knowledgeable, courteous and helpful. We are most appreciative of his helping us when we needed his assistance. We feel you cannot go wrong if you select this company for your HVAC needs."
Ellen Martin
1/27/2024
"Mack Morris employees are always very professional, courteous, and thorough. Noah and Ashley did a great job."
susan tim
1/29/2024
"Thank you Mack morris for doing a great job checking my heating unit! Wesley our technician was thorough and spent time to explain everything about our systems to us. I highly recommend using Mack Morris as your heating and AC service people."
Debra Hurt
1/30/2024
"Technician, Sue, was polite, efficient and thorough. Service completed on time and professionally."
Dmitry Pesin
1/31/2024
"We have been customers for a few years, and have always been happy with the service. Both the technicians and office staff know what they are doing."
Carol Satterfield
2/1/2024
"EXCELLENT COMPANY AND VERY PROFESSIONAL!!! WE ARE EXTREMELY FORTUNATE THAT WE CHOSE THIS OUTSTANDING COMPANY TO REPLACE OUR 4 TON AMERICAN STANDARD HEAT PUMP!!! EVERYTHING WENT PERFECTLY FROM START TO FINISH AND IN A TIMELY MANNER!!! THEY HAVE A LARGE TEAM OF TOP NOTCH EMPLOYEES WHO ARE FRIENDLY, KNOWLEDGEABLE, COURTEOUS, AND LEAVE NO MESS!!! WE ARE EXTREMELY HAPPY AND GRATEFUL FOR THIS WONDERFUL COMPANY!!! Wonderful dependable service each and every time!!! Shawn did an awesome service check and cleaning on our 4 ton unit!!! This company is top quality and a pleasure to work with!!! If you need service or a unit replacement, MACK MORRIS IS THE BEST ONE TO CHOOSE!!! GREAT COMPANY AND TECHNICIANS!!! Another great service call!! Sue came out to check out our heat pump to make sure it was working properly and it was!!! This company is fantastic and their workers are top notch each & every time!!! We called last night and they came out at 11am today! They are really great about responding quickly! Ashley called at 6:59am this morning to give us the time Sue would be at our house! Great service!!! So glad we chose them to install our system!!!"
Wayne Lummis
2/2/2024
"Great service. Prompt and responsive. Very professional staff and technicians."
James Benfer
2/7/2024
"The technician was professional, fixed the issue with the ductwork, and took pictures of the work. I'm a long time customer and will continue to use Mack Morris."
Harold Koenig
2/7/2024
"Update: On time. Clear about the problem. Quick in fixing it. In 9 years with Mack Morris only 2 problems, and they were solved. They're nice folks and they keep my system running."
Amy Oleary
2/9/2024
"Technician was extremely thorough in cleaning and checking our multiple HVAC systems. Arrived on time and responsive"
Carl P
2/9/2024
"Extremely fast response, analysis, and follow-up. Terrific!"
Shelby Thompson
2/13/2024
"Wes came at the appointment time and went right to work. He did a thorough job of checking out my A/C and heat pump. I am very pleased with his service."
Matthew Williams
2/21/2024
"Always friendly honest service. I have had multiple good experiences."
Tom Sherman
2/21/2024
"They were very nice and courteous. Covered their feet to insure our floors would not be dirtied. Quickly finished the work required."
Jim Fergus
2/21/2024
"Tom arrived on time and was courteous and efficient. He serviced our two units and found that the drain line for the upstairs unit was clogged. He explained that one of the outdoor units was sitting on the concrete pad and should have risers installed, which he did. He did a good job and was pleasant to work with."
Jim Crisp
2/21/2024
"Trustworthy"
Doris Lee
2/22/2024
"Prompt service; knowledgeable staff"
Judith Winner
2/28/2024
"Westly was very good at his job and answered questions well."
Scott Mullins
3/1/2024
"Chris is a credit to your company. He is polite, professional, thorough, and knowledgeable . He explained everything clearer than anyone else has before. It was a pleasure meeting him."
Fiorella Gillette
3/5/2024
"Fernando and the crew did an amazing job. They cleaned really well our AC unit. It took them some time because we haven't taken care of our AC for many years. They were very polite, friendly and very clean."
Cindy Williams
3/6/2024
"Thank you so much for taking care with all my Heating and Air concerns in both my commercial and my residence. You guys always do a great job, from the accounting department to the crew who come to take a look to make sure all is running well, you guys are the bomb. Thanks again"
Elayne Phillips
3/8/2024
"Chris was on time, pleasant, and respectful of my home. He explained everything he was going to do, performed the necessary services and described what he found. He left the places where he worked as clean as he found them."
Janet Blackburn
3/8/2024
"Friendly, honest and excellent service! Highly recommend!"
Demet Türker
3/14/2024
"Chris is very efficient and polite he did good job today"
Scott zeitlin
3/15/2024
"Excellent and thorough maintenance check-up visit by Chris."
DeWayne Burnight
3/18/2024
"Reliable service"
Jason Settle
3/19/2024
"Great service. Scott S is such a professional. He does a great job inspecting and making sure our hvac system is working properly."
Barbara Ennis
3/20/2024
"Although this was just a check up visit, the tech took the time to crawl under the house and clean out a few mice! The only negative was 1/2 hour late and I ended up needing a part that had to be brought from C’ville and that took 1/2 hour. But both techs were friendly and explained what they were doing. I have signed up for a fall visit."
ALM
3/23/2024
"Great company and team. They replaced my furnace and blower. I hired them 8 years ago to replace the old compressor then. They show up on time, respect the residence by cleaning up. And check their own work prior to departing. Fair price. Not always the cheapest, but the best value I feel"
Sylvia James
3/28/2024
"Great technician support your services!"
Jerry Breeden
4/5/2024
"Always on time, professional and experienced, the two visit Service Agreement is a bargain and comes with additional perks."
Richard Morris
4/5/2024
"Quick service. Been using them for years"
Sharon K Barrett
4/5/2024
"This company has helped to keep my older HVAC system in good working condition."
Tom Leonard
4/6/2024
"Responsive, professional service. Chris was friendly, courteous and explained the HVAC service he provided in textbook fashion."
Pat Mitchell
4/9/2024
"Good product with great service and support."
Bill Henry
4/10/2024
"I have long been impressed with Mack Morris' ability to find and train excellent people. In the 30 years I have been a customer I have not met an employee who wasn't pleasant, courteous, and knowledgeable."
Anne Marie Pace
4/14/2024
"Competent, pleasant employees. Anthony P and Crystal are terrific."
Quentin Morgan
4/16/2024
"Excellent service from the team at Mack Morris Heating and Air Conditioning. Much appreciated."
James Mannion
4/16/2024
"Extremely knowledgeable, professional and trustworthy.. Would highly recommend!"
Carrie Swanson
4/22/2024
"Fast, friendly and knowledgeable! I really appreciate that the techs are happy to help keep my older system going rather than trying to push a new system...when that times comes, I'll trust their advice!"
donald mikesell
4/22/2024
"Very courteous and through Tech. Explained what was to be done and upon completion, explained results. New contract explained terms and executed for future."
Ryan E
4/23/2024
"Great experience with Wesley every time. Thanks!"
Dale Verheyen
4/26/2024
"Crystal was timely and polite and very informative. Positive interaction. I liked getting the email regarding our upcoming appointment."
REGGIE PALMER
4/29/2024
"Chris deserves 10 Stars! Very honest, and great at what he does! HIGHLY RECOMMEND!"
Karen Gaffney
4/29/2024
"The reason I have stayed with Mack Morris since I have been in my home is primarily Sean and his terrific service and reliability. Even when I am not home, I have no qualms about leaving Sean in my house alone. He is trustworthy and does a great job!! Sean has left the company but Chris seems very competent. It will probably take a little while until I feel as comfortable with him as I did with Shawn, but he seems to know his job very well and explains things clearly."
James Walker
4/30/2024
"Sue was the technician that answered our service call today. The problem was an easy fix and she spotted what had happened very quickly. That speaks well or her experience and trouble shooting skills but what impresses me most was how she treated my 91 year old mother-in-law with respect and assurance that her call was important and then take the time to give some good advise and also be considerate enough to chat a few minutes with an elderly lady that doesn’t have a lot people left to visit her. Sue is a true professional and treats each customer like they are the most important person on their service list. This is the type of service that is very rare but often shows up in the customer service from Mack Morris employees. We thank you!"
Robin Lilly
5/1/2024
"Chris & Crystal were great. So nice, so professional. Have always had a good experience with Mack Morris."
Greg Cha
5/3/2024
"Technician came out and did a quick diagnostics to find the cause of my issue with the a/c unit. Very nice gentleman who answered and explained the problem very clearly. I was little surprised about the troubleshooting fee in addition to the initial diagnostic charge. I thought diagnostic charge was for troubleshooting."
Jan Mirra
5/6/2024
"Everything about the annual service check-up was done professionally, and on time. The technician was professional and very pleasant and courteous. Thanks to everyone! ! have been using Mack Morris many years. I am always very happy with the service. Today, Corey Sean and Steve came to do the summer service maintenance on my AC system. They were on time, professional, knowledgeable, thorough, personable. I highly recommend the entire Mack Morris team."
carl montalbano
5/8/2024
"Excellent service! Tyler was beyond awesome!!"
Michael Armstrong
5/8/2024
"The Mac Morris service technician (Trey D.) took his time and did a thorough job. The scheduling team (Crystal O.) worked with me when I had a conflict arise, and the technician showed up early for the rescheduled appointment."
kathleen G.
5/8/2024
"The gentleman was very professional and friendly. He explained everything to me when I asked him questions."
Susan Pershing
5/9/2024
"Always polite. Work quickly and are tidy."
Sheila Katz
5/14/2024
"They were very responsive and provided good service."
larry eckenroth
5/15/2024
"Not Trane certified. Damaged unit during service. Did not know how to fix. Found out they hadn't updated software for several years. Sorry, nice people but would not use again."
Charles Crenshaw
5/16/2024
"As usual Sue did an awesome job!!"
Lori Kilroy
5/16/2024
"6 month Service Check"
Joline Jackson
5/18/2024
"This was the best maintenance visit we have ever had since we have used Mack Morris Heating & Airconditioning. We have been with them so long, that I don't even remember how long it has been. We are very pleased with the work we received. The explanations of their work were very informative. We will continue to use them."
Alma Avizenis
5/20/2024
"I will definitely use for any AC work needed in future. Pleasant and respectful service from all. Quality service at a reasonable price."
Pam Faircloth
5/22/2024
"Excellent experience with our semi-annual maintenance.. J.T. was friendly, polite, diligent, professional, and informative: an excellent addition to the Mack Morris team. We have been customers for 23 years, and have always been pleased with the products or service at Mack Morris Heating & Air conditioning."
Andrew Thomas
5/23/2024
"Mack Morris is amazing. I thought it would be days before we would see any support for our AC unit. I filled out the contact form after hours and was contacted first thing the next day. Once on the daily schedule it was morning before Sue called to let me know the time of arrival. Sue was wonderful assessed the issue right away and fixed the problem in no time at all (lucky it was a common fix). Along the way Sue kept me informed of what was happening, way it happens and provided helpful tips to not only keep my unit working well but also to keep us all comfortable inside. I will not hesitate to reach out to Mack Morris again if I need support in the future."
Kenny Fields
5/24/2024
"Scott arrived at the scheduled appointment time and had my A/C working again in 20 minutes and kindly gave me a military discount without me asking. Cindy and Crystal, in the home office, were a pleasure to work with in regard to my bill. Rates were more than fair...."
Gary Gibson
5/24/2024
"Sue is the best!! comes across honest."
Jo Viglione
5/25/2024
"Our technician is a wonderful young man. Responded immediately to our after hours call and was here early in the morning. He listened to the issue and found the problem within minutes. BTW, it is a holiday weekend!! Best service ever, all with a smile and warm greeting!"
William Greenwalt
5/31/2024
"On time, friendly, as far as I could tell, efficient."
William Greenwalt
6/2/2024
"The team was courteous and efficient. Thanks"
Janice Prince
6/4/2024
"I called several other Companies to help me. Michael and Son have a service agreement with us but could not come. I called Mack Morris and Wesley showed up with a smile on his face. I knew I was in good hands., I have total trust in my new HVAC company. For now on am using them. Excellent service Westly explained detail and told me how to get the best use out of my AC unit."
carol Mc
6/5/2024
"I could not be more pleased. Alejandro and his son were prompt careful courteous professional totally representing Mac Morris in every positive light. The installation seems to be perfect the air-conditioning is working so nice now. I highly recommend Mac Morris"
Peggi Johnson
6/6/2024
"Service was prompt and well within time frame promised. Tech was knowledgeable, fast, and a clear communicator. We are relieved to have our a/c working in this heat and humidity!"
Greg Redfern
6/12/2024
"SUE and ANTHONY P ARE THE BEST IN THE BUSINESS!!!"
Tabitha Plecker
6/12/2024
"Sue was excellent in finding the blockage in our AC unit and resolving the leak issue."
Jim & Carolyn Brosnan
6/12/2024
"Great company - honest reputable business that always goes above and beyond for their customers."
Dave White
6/12/2024
"JT always does a very thorough, professional job during our semi-annual maintainence service. He takes the time to answer any question and alway explains everything in a clear and concise manner. Ashley at the home office is unfailingly polite and helpful. I highly recommend!"
Robert Pearson
6/13/2024
"As usual, the service provided by the Mack Morris staff (Grace and Crystal in the office and Sue, the onsite technician) was, as always, courteous, informative and professional."
Ren Angle
6/17/2024
"Great company, very professional!"
Meghan Carroll
6/17/2024
"We had a wonderful experience with JT. He was very knowledgable and tried to help us over the phone when our condenser broke right after we had our unit serviced. He was super friendly and made a very annoying situation much more manageable."
Michael Cummings
6/19/2024
"His work was excellent, focused, efficient. Very pleased"
sharon
6/19/2024
"Spoke with Crystal regarding my air-conditioned not working, Wesley came by the next day and knew immediately what it was and I had cool air once again. Such a kind and professional person. Mac Morris HVAC is the one for all your heating and air needs. Thank You So Much Wesley and Crystal"
Barb Mordino
6/20/2024
"The service we received from Mack Morris was exceptional from start to finish! Our HVAC system broke down recently, so we reached out to 4 different companies for estimates. After comparing all the options, we were really impressed with Mack Morris and we're so happy we went with them. Crystal was our first point of contact and she did a fantastic job explaining everything from equipment details to costs, warranties, and the installation process. She even provided us with a portable air conditioner to use until our new system was installed - a real lifesaver in this heat! Alejandro then came for an on-site review to discuss the best installation practices and he was very accommodating to our needs and preferences. And lastly, the installation team, Fernando and Celso, did an outstanding job with the installation. A big thank you to the entire Mack Morris team!"
Rob Bergstrom
6/24/2024
"Helped us on a Sunday on the same day we called. Diagnosed and fixed in 15 minutes. Can’t ask for much more."
Chris Kinney
6/24/2024
"Excellent service. The response to my call was very prompt. Gracie and JT were super friendly. JT was super informative on our options for a new system while doing what he could to help our old system make it through the summer. Plus he's great with dogs."
John Stuart
6/24/2024
"Chris was on time and quickly found the problem with our air conditioning problem, replaced a capacitor and was on his way, all in less than 15 minutes."
James Kramer
6/26/2024
"tech spent a lot of time and got the system working. He did a great job."
Tom Panarese
6/27/2024
"I've been a customer for years and have always had good service. My system had gone out overnight and after I called in the morning, a technician was here and everything was fixed before lunch. They are honest and fair. Definitely recommend."
Corrine Bonneville
6/30/2024
"Fast and efficient. Pleasant and courteous technicians."
Amanda Robinson
7/1/2024
"Mack Morris Heating and Air Conditioning always makes sure to take care of us. They always manage to squeeze us in the same day! You really do not get that kind of service with very many companies these days! I would absolutely recommend them for your heating and cooling needs."
Debbie Smith
7/2/2024
"They always get here promptly. Always courteous. Always professional"
Danny Carter
7/5/2024
"Very professional and friendly. I've been using Mack Morris for several years for my HVAC needs and wouldn't consider anyone else."
Austin
7/6/2024
"The technician that came to my house seemed very nice, knowledgeable and honest... But $79 just to come out for a diagnosis when I just called and found that Michael & Son does free estimates?... Kinda sad now."
amie keenan
7/8/2024
"Professional and responsive, very pleased as always with the work that was done today. Thank you"
Rodney Madagan
7/9/2024
"Mack Morris has provided excellent service to our family for over 20 years! Thank you for responding within two hours to our call today. Wesley fixed our issue and explained everything in detail. He was a consummate professional."
Michael Lynn
7/10/2024
"The excessive heat of the last week was a terrible time for the A/C to stop working especially upstairs. The employees responded quickly and diagnosed the problem. They did have to order a part and wait a few days for delivery but returned and fixed the problem. They were very efficient and cleaned up afterwards."
Debbie Cash
7/12/2024
"Very responsive and professional!"
Harold Yates
7/12/2024
"Courteous and professional at there job. These men did a good job on our units. Well appreciated the work that was done."
Lonnie Kennedy
7/14/2024
"I wanted to take this opportunity to thank all of the staff at Mack Morris for installing a new mini split system in my daughters bedroom. It's made such a difference and has allowed her to sleep in comfort finally. The techs that installed it worked in the heat all day from first thing in the morning until late in the evening without stopping. What an awesome company and I'm very blessed to have met them and to now be on their maintenance schedule. My family and I greatly appreciate you. Lonnie kennedy"
Daniel McCallum
7/15/2024
"Tom came out to give our AC unit it’s annual inspection. He was polite and articulate. He got started quickly and identified that past cleanings had not been complete because of installation errors. Nonetheless, he took corrective action that included opening a panel to allow for full access. I believe he cleaned parts that had been ignored for years. I fully recommend Tom without any qualifiers. We have already made an appointment with him to service our furnace in the fall. Kudos to Tom and kudos to Mack Morris for hiring him!! Dan and Diane McCallum. We had another problem with our AC. Quick service, and it was repaired quickly. We have recommended Mack Morris to our neighbors. Thanks again, Dan and Diane"
Joan Wolowiec
7/16/2024
"On time and great service very professional and are always efficient"
Corinne Glover
7/17/2024
"Had a minor issue with our heating unit and Scott was out here within an hour this morning! Great communication with the office staff as well."
Beate Spear
7/18/2024
"Super fast service and very friendly. Glad my issue was fixed."
Fred Smyth
7/18/2024
"When a fuse blew during a standard preventive maintenance visit, Sean went the extra mile--cutting into his afternoon off--to find a replacement fuse and keep us cool. He stayed calm and was helpfully communicative throughout. Thanks, Sean!"
Stephen Strategos
7/20/2024
"Mac Morris came through for us when I killed our air handler trying to install a new thermostat. We were getting ready to leave town and Cindy was able to schedule us the same day even though they were extremely busy. Wesley showed up in about 3 hours and after I told him what I tried to do, he immediately knew what was wrong before he even looked at the system. He replaced a fuse on the air handler and then installed the new thermostat. He knew in advance why it didn't work when I installed it and changed one setting in the setup menu to get the system working. Wesley was efficient, professional, extremely knowledgeable, and happy to answer all of my questions. It was the best experience I have had with any HVAC company. Steve"
Richard Tran
7/21/2024
"Great service. JT was super friendly and professional. You could tell he knew what he was doing and what he was talking about. Very quick service as well!"
Roger Powell
7/21/2024
"The transition from propane furnace and A/C to a heat pump will be a cleaner simpler HVAC."
Bob Frysinger
7/22/2024
"Replaced the outside compressor after a catastrophic refrigerant leak. Timely, competent and friendly. Highly appreciated."
Cathy Buraghi
7/23/2024
"Trey was absolutely wonderful and went above and beyond checking and cleaning our unit! July 22, 2024"
Stephen Diggs
7/23/2024
"Always fast response time. Always find and fix the issue. Always very reasonable cost. Highly Recommend!"
Gail Weaver
7/25/2024
"Mack Morris is an AMAZING HVAC company. They are honest, reasonable on time and very very nice!!!"
Ellen Wessel
7/26/2024
"Five stars for tech Sue Morton. She has worked tirelessly and calmly to determine the source of my HVAC malfunction. In the process, she discovered an electrical failure that required full repair of electric panel. By eliminating that scary issue, she returned to troubleshoot and settle the question. The compressor must be replaced."
Jane Christmas
7/26/2024
"Wesley, the Mack Morris technician, is a genius! He came to check on my AC unit and to investigate an intensely high-pitched noise that I had been hearing intermittently since April. I could not pinpoint where it was coming from anywhere in my kitchen, yet it was coming from somewhere in there. In just a few minutes, with some careful questioning, Wesley found the culprit lurking on the floor behind the fridge. It was a water alarm that the previous owners of the house had installed that was apparently being set off by a small leak or it may have simply been faulty. Wesley was so thorough, helpful, knowledgeable and personable, I highly recommend Mack Morris Heating and Air Conditioning for all of your heating and cooling needs."
Haddon Alexander
7/27/2024
"Did a great job."
I Buckley
7/27/2024
"Always pleased with this company! They are punctual and professional."
Ben Zaccagnino
7/31/2024
"The team was very professional and timely and I was incredibly happy with the work they did. All communication was straight forward and they were able to work with me to find an affordable solution to my hvac needs. I would recommend them to anybody."
Amanda Phillips
8/5/2024
"Great service! Bought the house and sellers gave over maintenance/install paperwork from Mack Morris. Called them out for a maintenance check. Very easy scheduling. Great visit - went carefully through equipment and made reccomendations."
carole crandall
8/5/2024
"I am always pleased. Got my knee condenser today. Everyone was wonderful. Thank you Love.Sue"
Donna Collier
8/7/2024
"Great customer service and office personnel"
Karen Peterson
8/14/2024
"I've had nothing but a great experience with every one of their techs who've come to my home. I just had to purchase a new heat pump unit, and they came in $5,000 cheaper than the competition. They spend two hours when they are here for the semi-annual maintenance checkup. I highly recommend them."
Norman Solowey
8/18/2024
"Tyler did a thorough job and went out of his way to answer our many questions."
Clara George
8/20/2024
"There is something to be said for ease of scheduling and always showing up on time. Friendly technicians and they’ve been able to come out same day for a couple of emergencies. We’ll always use Mack Morris for HVAC."
R Sampson
8/21/2024
"Prompt, professional service from scheduling to the repair on one of the hottest days of the summer. Grace was wonderful getting us scheduled and JT quickly had our AC unit cooling again! We are very grateful and highly recommend Mack Morris Heating & Air Conditioning! Update to include scheduled maintenance: Also an excellent experience. Trey was very thorough and professional in cleaning our AC unit."
Roger Briney
8/21/2024
"Great service checkup and answered all of my questions.Wesley was very personable and thorough!"
Brandon Westrup
8/22/2024
"Excellent service again from Mack Morris. Great team there and are always there to help."
Mark Buckner
8/22/2024
"What's to say? Prompt, good work, good conversation and explanation of the condition of the equipment. We have been customers of Big Mack for at least 15 years."
Martha Breeden
8/23/2024
"On time courteous, professional and friendly"
Jimmy Sukkar
8/28/2024
"I recently had my AC repaired by Mack Morris, and I was satisfied with the service. Wesley and Crystal, were professional, knowledgeable, and efficient. The repair was completed promptly, and my AC is now working perfectly."
Ronald Williams
8/30/2024
"I have been a Mack Morris customer for over a decade. They have provided HVAC repair, maintenance, and system replacement at 2 different homes over the years. I have always received professional service from all staff. Highly recommend them!"
Jann Balmer
9/4/2024
"The Mack Morris team is professional, responsive and positive in their work and communications with me. I love working with them. They were very thorough in caring for my system. They provide valuable information so that I can make informed decisions.the team was very professional, timely and kept me informed about all of the work. Thank you."
Crystal Oliver
9/4/2024
"Very friendly, quick and accurate service"
Anita Ratliff
9/6/2024
"I have had several calls with Gracie in the past few weeks and every time she has been professional and very pleasant to communicate with. She always is helpful and if she does not have the answer she is quick to find someone who does, so she can resolve any issue or answer any question that I have. Today was my maintenance visit by Tyler and another technician. They were both very professional and very efficient. I have had several routine maintenance visits but todays visit was exceptionally thorough and detailed. They kept me informed of what they were doing inside the house and outside as they worked. Their written report was also very detailed and complete with photos. It was a pleasure to work with Mack Morris today!"
Ron Mitchell
9/10/2024
"They found this and got out cleaned up They spent about 21/2 hours cleaning this i am so grateful"
Cat Stanley
9/12/2024
"Alejandro is an expert, very nice and knowledgeable. I requested him to put in my new unit because he did such a wonderful job at my neighbor’s home. I would recommend him. David D. Was also on the team. He did a great job also and would recommend him."
Alainna Wurfel
9/18/2024
"So impressed by the Mack Morris team. We inherited a host of AC issues in our new home (during a heatwave), and the MM team expedited new parts, showed up promptly several times address the issue, was always kind and understanding during scheduling and appointments and has great after-hours service as well. Updating to say we always love seeing the crew but especially Wesley! He's the best!"
John Carson
9/19/2024
"The Mack Morris technicians, Kevin and Trey, were polite and professional. They did an excellent job servicing my heat pumps. I highly recommend Mack Morris for all of your heating and air conditioning needs."
Melissa Love
9/25/2024
"Thorough in inspection and cleaning. Was able to get us in last minute."
Christine Bendas
9/27/2024
"Prompt, friendly, informative, courteous. They are my reliable go-to HVAC folks."
Jessica Morel
9/27/2024
"Always super professional and nice."
Steve Jackson
9/28/2024
"When scheduling service, Mack Morris stated Tech would arrive before 1200. Got notified at 10, Tech would be there in ten minutes. Tech put on plastic boot coverings before entering house. Tech was very efficient, identified a few potential areas. From start to finish, it took about forty minutes."
NoBull Burger
10/1/2024
"Excellent and trustworthy team!"
Dane Ferré
10/1/2024
"Excellent service. Wesley is great!"
Peter Schmidt
10/1/2024
"The service was prompt and the tech knew exactly what he was doing. Resolved my problem completely."
David Paylor
10/3/2024
"The service was prompt, everyone was very personable and helpful, and the installation was excellent."
Tad Morris
10/3/2024
"Install team was on time, introduced the team and were very friendly and professional. They worked efficiently, quickly and were very thorough. When the job was finished, they explained the product to me and cleaned up. Thanks Mack Morris install team!"
Vivian Webster
10/3/2024
"Tom is a Wonderful tech. Always willing to answer all my questions. He goes out of his way to help me."
Sandy Feigert
10/7/2024
"Scott is very kind and knows his job"
Gail Ballard
10/10/2024
"As usual always prompt and making sure everything is correct and cleaned up before leaving...never disappointed...will continue to use their services"
moefrolic
10/10/2024
"Scott is a terrific repairman"
Jeanette Willis
10/11/2024
"Excellent service by a very competent, respectful and knowledgeable young man! Fast and responsive team."
Sherman Perfater
10/11/2024
"The crew that recently replaced my HVAC system was outstanding. Very polite, knowledgeable, and efficient. I highly recommend Mack Morris and his team of professionals."
Mandip Mainali
10/15/2024
"Great serivce. Well explained about the cause and looked thoroughly. Went step by step to fix the cause of the problem and solved it quick."
Jes Koepfler
10/16/2024
"Working with Mack Morris was great. I specifically worked closely with Crystal for the estimate, set up, and she liaised with the team who did the install. She was thorough and efficient - didn‘t take up a bunch of my time with unnecessary details like most other companies did, and she was transparent and honest with the pricing. She answered the many, many questions I had along the way and was never pushy or salesy. Their warranty for craftsmanship and the parts was a great addition. We reached out to them along with three other companies and are so glad we went with them."
Quayne Gennaro
10/16/2024
"I have been a customer of Mack Morris since April 2000. I have always found their service and employees excellent. They installed the initial Heat Pump in my old home and replaced it when it aged out at 15 years. Both installations were done properly and with no disruption to operations. Trey and the rest of the Mack Morris Team make routine maintenance a breeze. They arrive on time anc complete the work in a timely manner.. My current home has 2 Heat Pumps installed by the builder, but I asked Mack Morris for a maintenance contract, which they readily agreed to. When it comes to heating and air condition, I know I can always rely on Mack Morris to keep me up on the latest technology and to perform service."
James Mills
10/18/2024
"Wesley and Cindy were so helpful and pleasant and honest, couldn’t be happier"
Joel Warren
10/18/2024
"Sue was very informative as to what the issue was and resolved the problem quickly. She is a pleasure to work with."
George Rutherglen
10/19/2024
"They came when we really needed servicing of our air conditioning."
Lee Anne
10/24/2024
"Sue diagnosed our problem almost instantaneously. Her knowledge and determination to help us was absolutely incredible. She was courteous, respectful, and also had amazing customer service. It was a pleasure having her help us, Mack Morris is extremely lucky to have her on their team! If you need help with your heating or air, I would strongly suggest calling Sue. She exhibits true passion for her career, and immense determination to not only help you but make sure things are done correctly."
Patricia Dennis
10/26/2024
"They showed up promptly and were very knowledgeable and courteous"
Russell Harlow
10/29/2024
"Prompt, efficient and reasonable getting my 93 year old father’s heat working! Good work!"
Alice Frei
10/29/2024
"Chris came out the same day I called for help. He immediately knew what was wrong and fixed it perfectly. Thank you Chris and Mac Morris."
R C
10/30/2024
"We have worked with Mack Morris for several years now. They are experienced professionals who are quick to respond and offer good advice on the maintenances for HVAC systems. Would highly recommend this company!"
nicolas leshock
10/31/2024
"Awesome experience from the Mack Morris Team! My home’s heat pump failed and after getting five separate estimates - I picked Mack Morris for the job. Crystal was an amazing estimator and was prompt, professional, and took the time to clearly explain options. The install team lead by Anthony were on time, neat, and professional. They installed a high quality Mitsubishi heat pump for less than all the other bidders. Great experience overall!!"
Andrew Gabbert
11/1/2024
"J.T. was on-time, very conscientious, communicative, and thorough in doing our regular HVAC system maintenance. We especially appreciated his clear explanations and attention to detail and hope he returns to us in the future."
Patricia Purcell
11/4/2024
"Mack Morris installed and services our HVAC unit twice a year. They are ALWAYS professional, courteous, efficient, clean and on time!"
Cullen Couch
11/5/2024
"I have been a customer for almost twenty years and every experience I have with Mack Morris has been wonderful. They provided my very first AC system (which lasted almost 18 years), and now my second (Giordi was the service pro), and also my second furnace. Their service department is first rate and incredibly responsive (called at 1230 AM on a Sunday night for an AC problem and Sue (one of their excellent repair staff) was here on site by 8AM that morning. Everyone affiliated with the company is personable, professional, and show they care about their customers. Mack runs a very tight ship and it shows; it's a very well managed outfit. Highly recommend. Kevin S. just serviced our AC and was very professional and helpful. Thanks Kevin!"
Marvin Scoggin
11/6/2024
"Wesley got here promptly. He immediately spotted the problem and put my mind at ease by explaining what was going on with my system in this weather (icing) and checking to ensure that the system was working properly. He answered my questions and gave tips about maintenance that I can perform. Based on the information that he shared and the trust that he inspired, I decided to purchase the maintenance plan. Thanks, Wesley! 5-23-23. Sean came today and serviced our system. He also patched a return duct that should result in significant improvement in heating/cooling the upstairs level. Great work on all. Thanks, Sean!"
Sandra Crawford
11/6/2024
"The representatives are very professional while still being friendly and courteous. Well mannered young men."
Ryan Liverman
11/7/2024
"Chris was fast, trustworthy, explained the issue and the fix and was polite and easy to work with."
Joyce Epps
11/8/2024
"Excellent service always!! Courteous and professional!"
Virginia Brame
11/9/2024
"Really good, careful work each time. Thoughtful & honest. I highly recommend a maintenance plan with this company."
David Barlow
11/11/2024
"Prompt and courteous service"
Bob Conroy
11/13/2024
"They know what they are doing. They show up when they say they will. They fix the problem."
Jeanette Buchner
11/19/2024
"JT S serviced my HVAC and was very timely, efficient, knowledgeable and professional. Cindy C scheduled my last minute service request early Monday morning and worked well with my last minute scheduling. Everyone at Mack Morris is very helpful always, timely, efficient and can handle last minute issues well. Highly recommend yoy!"
nate brown
11/19/2024
"Professional. Punctual. Quality all the way around. Thank you."
Ken
11/21/2024
"Good service and Trey Deane is a great tech. Send him next time!! Guys did an excellent job. Very polite and well mannered and knowledgeable. I would definitely recommend choosing Mack Morris and tech Trey Deane"
Pat Richardson
11/22/2024
"Sue came early. Did a complete and detailed maintenance on my Trane. She was knowledgeable, friendly and went above and beyond in service. Mac Morris has a gem of an employee. Thank you for or sending her."
Dek Bowen
11/29/2024
"Enjoyed meeting J T and look forward to having him handle our services in the future. a good experience to have your staff, JT, and others take care of us. his time, in our home for regular maintenance. They are polite and efficient. Thanks. You have a great team."
Gar Woodfield
12/3/2024
"Tyler W. arrived exactly on time and was totally competent and professional, sharing details regarding our two heat pumps. He obviously has extensive experience and training in his review conversation. We were pleased to learn we would be able to request that he be our technician in future routine maintenance service calls. Tyler W. is definitely an asset to the Mack Morris Company."
Leslie Reifsteck
12/3/2024
"Wesley is great! Super helpful and knowledgeable."
Jeanette Deane
12/3/2024
"Have been with Mack Morris Heating for years they always have done good for us and adding Sue M. to their team is a plus she is very very knowledgeable about her job and has always been very helpful in telling you what the problem is."
Laura Chonoles
12/4/2024
"I am highly satisfied with Anthony, Chrystal and the team at Mack Morris. I am thankful I made the choice."
Joy
12/4/2024
"Showed up right on time. Explained everything. Showed pictures of everything he was talking about. Very friendly. Thank you so very much for being so great."
Karen DelGrosso
12/5/2024
"Once again Mack Morris exceeded all my expectations! TJ was exceptional when doing my HVAC maintenance. As a matter of fact, he was the very best of all those who have performed previous six-month checks and maintenance. He was thorough, explaining what he was doing and the status of my HVAC. Please thank him for the excellent service!"
Butch Wade
12/9/2024
"great people to deal with always thanks butxh"
Michael Parsons
12/10/2024
"Timely service call, friendly & knowledgeable tech. Very happy customer"
Amanda Walsh
12/11/2024
"Mack Morris was incredibly responsive and Wesley was thorough and professional in his review and assessment."
Scott Mayo
12/12/2024
"Great service. Fast, explained everything. Price kinda high, but worth it. No more heating problems."
Philip Eddins
12/14/2024
"We have been a client of Mack Morris for about 8 years. When you call a real person answers the phone. Crystal is personable and professional, understands the importance of scheduling a service call and works hard to make it happen as soon as possible. For normal maintenance visits or for emergency service calls we ask for Sue and will wait until Sue is available. Sue brings the talent necessary for her to be successful in her tasks, but Sue also brings a personality that is larger than life. Warm, caring, humble and patient. Sue wants to hear what the client has to say. Sue keeps her clients informed throughout her tasks and will not hesitate to contact others to run her troubleshooting assumptions by, just to make sure she is on target. We love Sue! We would recommend Mack Morris to every homeowner."
Mark Sewell
12/14/2024
"Sue called me and helped troubleshoot a “no heat” mini split scenario on Friday, Dec.13,2024. Sue came out next morning as the system still putting out no heat. She meticulously serviced the outside unit and than the inside wall mount unit. Sue found the inside coil had small leak. She got the unit putting out heat and relayed to office that I needed new part and to call me asap. Her explanation, professionalism and quick action is most appreciated. Sue is awesome and MM is fortunate to have her on team."
Ralph Bowden
12/14/2024
"Crystal and the team at Mack Morris have helped us with three new heating systems that have actually lowered our heating costs, and on the service side, MM is prompt and efficient. Could not ask for more."
Rick Kilroy
12/16/2024
"Anthony, Hayden, and Alejandro were very professional and did a great job with the install of our AprilAire 800 humidifier. We are already feeling the impact. Thank you"
Quintin Congdon
12/18/2024
"Wesley is definitely a heat pump guru. He understands all the fine details of tuning the system for best efficiency. All of Mac Morris' team are pros!"
Carlton
12/20/2024
"Always great service"
Steven Welsh
12/24/2024
"I've used them for maintenance for 10 years. Works out great. They always seem to have talented friendly staff."
Bill Martin
12/27/2024
"Sue did the initial assessment which concluded that our 18 year old 4-ton was dead/obsolete. She provided an estimate for a new system and I scheduled for installation. Alejandro came out to survey the situation and concluded it would be a two day job due to the need to place a new set line from the heat pump to the air handler. Anthony and his crew were efficient, knowledgeable and creative in their approach to the dismantlement of the old system and installation of the new system. The staff worked with us each step of the way, keeping us informed as the installation evolved. Our new system is clearly more efficient than the old system and we will be planning to replace our second unit in the next year. We've been with Mack Morris H&A from the beginning and don't regret our choice in what is a pretty competitive market. Many thanks."
gloria gregory
12/31/2024
"Great service very friendly people."
Cyndy Sprinkle
1/3/2025
"The technicians are always professional, polite, and efficient."
James Bell
1/14/2025
"I highly recommend Mack Morris. Very knowledgeable technicians"
Bill Martin
1/16/2025
"Service by Trey and Aaron went well. No problems as the equipment was all relatively new. I never reviewed the installation of my two new HVAC units, one in July and the other in December. Alejandro, Anthony, Crystal, and the entire team were very efficient and the installations went seamlessly, even with some unexpected complications on the first one. Both units are more efficient and larger than the units that came when I built the house. These units are more appropriatedly sized and deal with the extreme heat and cold much better than the older units. Mack Morris gets an "A" grade for these two installations and the service of my mini-split unit today. Thanks!"
Julie Armatas
1/18/2025
"Very prompt, thorough, friendly. Gave me all the information I needed to make a decision. Very knowledgeable."
Helen Baker
1/20/2025
"Anthony and Haden were knowledgeable, professional, and efficient with the work performed. Great job by this install team."
Zachary Flack
1/22/2025
"They got the part quick, installed it quick and now I have heat in my house again. Everyone I dealt with was super friendly."
Dr. Robert S. Brown, Sr.
1/22/2025
"John Thomas Sprouse is a kind, competent, caring, and patient person. He calmly cooled the anger I felt about having your contract unfulfilled in 2024 with one service visit, March. Cindy the best she could on the phone with an irate person, me, for which I apologize. Dr. Robert S Brown, Sr."
Peter Vines
1/24/2025
"I’ve used Mac Morris for many years for twice a year servicing. The crews are always on time, professional, and clearly explain the work performed. I highly recommend them."
Clara Coscia
1/25/2025
"Tyler W. went above and beyond what is expected for our last maintenance call. Our driveway was icy, and when he realized that he couldn't drive to the house, he left the van and walked the last 300 feet, carrying filters and tools.. Great Job Tyler!"
margaret goodpasture
1/25/2025
"Ferdenando was happy and helpful. He figured out what was wrong with the system and told Frank what the problem was. Frank ordered the board and it will be here in a few days. In the meantime, the emergency heat is on and it’s warm in the house. Ferdinando first realized that my heat pump was not working at all."
Brenda Brooks
1/27/2025
"Awesome team. Quick response, professional & trustworthy. I will tell all my friends and neighbors to reach out to Mack Morris for their heating and air needs"
Regina Witt
1/27/2025
"Excellent service by Cody!"
Joe (Solrujo)
1/27/2025
"Right from the start in calling in the issue I was impressed with this company. Dispatch was done the same day. The tech that came out to my place in Ruckersville, Va - Corey - was very professional and diagnosed the issue within 5 minutes. The part was priced fairly and I was not charged any additional labor other than the initial diagnostic charge. I would highly recommend!"
J S
1/27/2025
"Technician was knowledgeable and answered all my questions. I will consider using them again."
Catherine Gillespie
1/29/2025
"Have worked with Mack Morris over the years and have always had great service. Professional, down to Earth and trustworthy. Glad to have them looking out for us!"
Cindi Moravec
1/30/2025
"Mack Morris technician Sue M. was fabulous. She did a very complete service and reviewed her findings. Would definitely recommend and hope I get her again."
katrina thraves
2/4/2025
"We have always experienced the best service through Mack Morris! Every one of their technicians has been friendly, courteous and knowledgeable. Crystal and her coworkers in the office are the same, no matter how busy they might be! We're so grateful for such a reputable company to take care of us."
Nancy Sale
2/5/2025
"Have been with Mac Morris for 3 years now and they are always professional and great at what they do! They were able to resolve the problem quickly and are always the best priced!"
Andrew Della-Coletta
2/6/2025
"The excellent folks at Mack Morris Heating and Air Conditioning have been a pleasure to work with during and after our building process 3 years ago. Most recent interactions have been with Chris W and Cindy C, and they have been friendly, knowledgeable, and a pleasure to interact with. Chris is a skilled and thorough technician, explaining what he does and sees with our system. We feel we are in the best hands for maintaining our HVAC system. I would give them my best recommendation."
Wayne Miller
2/7/2025
"Sue has been to my home a few times and is always friendly, courteous and professional. She always takes the time to explain what needs to be done to my heat pump and the cost,"
Timothy Leavitt
2/8/2025
"Excellent job"
Carol Cate
2/9/2025
"Thank you for coming out same day to trouble shoot our two units that were knocked out by the ice storm. I can only imagine how busy you were the day I called considering how hard that storm hit Madison. I wish I was there personally to thank Sue and Kimberly. Sue has always provided excellent service. She is smart, thorough, professional, and such a nice person. Kimberly is the same; smart, professional, kind, and thorough. What a team. I love that you have great women on your technical team. My comments from two years ago still hold true.I know we're in good hands with Mack Morris."
Mary Wilson
2/17/2025
"Absolutely the best as always. Had emergency service Sunday which kept us warm till today. Then it was fixed quickly. Will use only Mack Morris."
Diane Goerlitz
2/18/2025
"I’ve been a satisfied, loyal customer for more than 2 decades. No one else touches my HVAC"
Jim Shipp
2/18/2025
"Technician Wes was top notch! He is knowledgeable and efficient. I highly recommend him."
Dana Eastman
2/18/2025
"Cindy called a week ahead to remind me of the scheduled appointment and again the day before. Thanks for keeping me on track. Tyler was able to come earlier than expected and that was a plus. He was polite, efficient and took care of our unit. Thanks Mack Morris :)"
Ray and Maria Dunlap
2/20/2025
"Wes was very professional and personable, as well as punctual. He diagnosed the problem quickly and provided viable options for repair. He also provided important replacement timelines and potential future costs for better financial planning. Several plans were presented, along with potential costs. Wes was honest and straightforward, and presented the solutions that would best serve our family. We would "Highly" recommend their business."
robert nowicki
2/20/2025
"Very professional and friendly service. Recommended."
Pamela Bailey
2/22/2025
"Sierra and Sean were professional, friendly and paid attention to small details. We have had great service with Mack Morris over the past several years that we have used them."
Virginia Merrill
2/22/2025
"My heat pump had stopped working due to a severely bent fan blade caused by a massive slide of heavy snow off my solar panels. They ordered the part and got it working again. They also advised me on how to avoid having this problem again in the future."
Wendy DeVere-Austin
2/24/2025
"Always good and prompt service. Workers who take great care with all they do."
Ronnie Woodson
2/24/2025
"Great place to do business with, always on time! A very caring company, customer always comes first"
Ryan
2/24/2025
"I gotta tell ya, Fernando and Wyatt are some fine fellas. If you gotta have two strangers hanging out at your place all day, call Mack Morris!!!"
Christina Dunaway
2/25/2025
"Great customer service.. awesome job"
Sadie S
2/26/2025
"I had an exceptional experience with Mack Morris Heating and Air! Sue was an amazing technician who thoroughly explained my issue, completed the job quickly, and went above and beyond answering my questions. Cindy was fantastic from the moment she answered the call - her customer skills were top-notch, she was friendly and helpful. Both Sue and Cindy made the entire experience seamless and stress-free. Highly recommend!"
Matthew Baldwin
2/27/2025
"I’ve been using Mack Morris for a several years and have been consistently pleased with the service and pricing. They recently replaced my HVAC system and they did a very nice job. I recommend them."
Robert Fulton
2/28/2025
"Service tech had to present the sad news that i needed a new circuit board for a less than one yesterday old heat pump. Thank goodness this was under warrenty S New board has now been replaced and all I working fine"
John Huebner
3/2/2025
"Go with Mack Morris HVAC you can't go wrong 10 plus!"
Yvonne Shifflett
3/2/2025
"Wesley was thorough and explained everything to me. Kim was very polite and professional. Thank you both for taking care of me so quickly."
Susan Green
3/3/2025
"Aaron and Carl were right on time, super polite, and did a great job. Truly an excellent experience. Cindy also does a great job getting appointments set up."
Susan Horner
3/3/2025
"Friendly courteous service. Arrived and on time"
Charles Probst
3/3/2025
"Professional and thorough service. Highly recommend."
mary sorrell-long
3/5/2025
"Trey was professional. Annual Routine maintance / service. Great service."
Kathy Wood
3/7/2025
"The service was great! The guys were so polite and so nice to talk to, they knew exactly what they were doing and promptly fixed the problem. We have dealt with Mac Morris in the past and the employees are always so friendly and helpful! We will definitely use Mac Morris again."
Denise
3/9/2025
"Sue took care of my semi-annual HVAC review today. She is very personable, efficient, polite and knowledgeable. She has done my maintence review many times and I am alwaYs happy with the results. Thanks Su, you are the best."
Angela USA
3/9/2025
"Courteous and prompt. I use them every year for my annual heating cooling maintenance."
Bret Theakston
3/10/2025
"I had always used a large, local competitor of Mack Morris for my HVAC system service. When my AC system began leaking and I called the usual company for service, they gave me what seemed like a very high estimate for a repair that would not necessarily solve my problem and could even make it worse. I decided to call around for another estimate and second opinion. So glad I did. Mack Morris provided prompt, professional and exceptional customer service from everyone involved. They actually provided a better solution to my problem and did so at a very competitive price.They responded quickly to my initial inquiry and provided a 2nd opinion at no charge and with no obligation. The competitor had just tried to charge me $94 just for showing up to flip a switch that their own tech had neglected to turn back on after checking my system only a few days before, rendering the system inoperable. The Mack Morris crew was on time, courteous, efficient, respected my home and cleaned up when they were done. And, although I spent considerably more than the competitors original repair estimate, I got a new, more efficient AC unit and coil installed, with warranty and future service included, and piece of mind for years to come. Problem solved. Best of all they worked with me on the price for the job, and I feel like I got a very good deal on the best solution for my needs. The other guys, although they always did a good job, billed me like an attorney or neurosurgeon. I will be using and recommending Mack Morris for all my future HVAC service needs. Many thanks to the Mack Morris team!"
Kay Woodson
3/14/2025
"We have been customers of Mac Morris for over 40 years and sign maintenance contracts every year. Would use no one else. Wesley was on time, thorough and professional."
Jeannie Palin
3/20/2025
"We have been using Mack Morris for over 10 years. Sue is the person we have been using for most of that time. She has always done an excellent job. Sue is professional and prompt, she explains if there is a problem, and is always courteous. The service we have received has been exceptional. I recommend Mack Morris if you are looking to have work done on your unit."
Jane Devine
3/21/2025
"Sean answered many different questions and followed up to get us more information. He is polite and pleasant."
Irma
3/24/2025
"Scott came quickly to check on my heater. He was very kind and professional."
Jon Wilson
3/25/2025
"Mack Morris is who I always go to for heating and cooling. We just installed wood flooring and had them install a humidifier to protect the floors. Well done."
Charlotte Taylor
3/26/2025
"Very good technicians."
Jessica Abbs
3/27/2025
"They have always taken care of me with both my units I have had through them"
Christina Horton
3/28/2025
"Mack Morris installed a new HVAC for us. They were super courteous, professional, nice, and informative. I highly recommend them."
Bradley Shifflett
3/28/2025
"Crystal was very knowledgeable and thorough. Answered all questions and returned calls prompt. Carlos started at 8am and was very neat, organized, nice and professional. I'm very pleased with my American Standard heat pump."
Joe Crawford
3/28/2025
"The service was great .technician was very good. Thanks."
Russell Jennings
3/30/2025
"This is the best company to work with. Tyler and Crystal are fabulous!"
Camille Phillips
3/31/2025
"Mack Morris has always been a great company to work with. Technicians are pleasant and well trained. The office staff is great! We are always very pleased with the service from Mack Morris!"
James Newman
3/31/2025
"Great work."
Tina B Bernadette
4/1/2025
"Arrived quickly. Assessed the issue after testing everything it could be. Cris was great at explaining things. Very professional & knowledgeable with the unit. Thank You"
Ed Gisler
4/1/2025
"Professional Service again. thank you."
Dina Rephann
4/2/2025
"Professional, thorough and helpful"
Maria Rodriguez
4/3/2025
"I was recommended to Mack Morris by a neighbor friend, I received excellent customer service from Cyndi when I called in to report a problem with my A/C , she was very friendly and explained the process and their diagnostic fee. The technician Chris came the next morning he was very professional, polite , and knowledgeable he explained everything to me. He was not in a rush and took the time to answer all my questions. Best SERVICE I have ever received from a HVAC company. I will definitely call them again in the future when I need service. Thanks for your Great Service! Maria T. R."
E Pratt
4/3/2025
"The technicians and office personnel are courteous and knowledgeable in their jobs. Service is timely and thorough and completed in a professional manner."
Steven Phillips
4/3/2025
"Today it was a regular maintenance appointment under my service contract. The team showed up on time. I appreciated that they were courteous and very clearly explained what they were doing at each stage. I'm satisfied as usual."
JoeMaureen
4/4/2025
"Very reliable and courteous!"
Bernard Wood
4/7/2025
"Excellent and efficient service"
Patrice Ross
4/7/2025
"I contacted mack morris and they came out the same day, fixed my issue and now we are nice and cool. I would definitely recommend this business. They team is very professional, fast and polite."
Richard Febey
4/8/2025
"Excellent service, very professional. Very consistent and always on time for service."
Candice Montero
4/8/2025
"As always Mack Morris tech showed up on time and very efficiently serviced both my units. I’ve used this company for twenty years and have always been completely satisfied."
H E
4/9/2025
"Just had a bi-yearly service on our mini splits. Very professional service technician who checked everything out and got us ready for the summer. Thanks to Trey for piece of mind visit!"
Lisa Allen
4/10/2025
"Trey was my service technician today and he made it all seem easy. Mack Morris have been my HVAC people for over 9 years now and I can say they are truly a top notch group!"
Deborah Turck
4/10/2025
"Called for an emergency fix on our thermostat and within 2 hours from the call, the technician JT had it fixed and running the AC again! Great service!"
R Winslow
4/11/2025
"Mack Morris and his team installed of an new heat pump for our house. The technicians arrived on time, were respectful of our property, and did an excellent job. I highly recommend them."
Deborah Lee
4/11/2025
"We've used Mack Morris for HVAC issues for 14 years and appreciate their great service. Ms Sue has been amazing in her diagnosis and repairs as well as her explanations."
Joseph Abbate
4/14/2025
"As always, excellent service. Tyler was on time, efficient and carefully inspected our system to ensure a comfortable summer. Many thanks"
Diane Goodbar
4/15/2025
"I had a new heat pump system installed this week and Mack Mortis did an excellent job. Anthony and his crew were very friendly and professional and hard working. The new system is great. Wesley cane the evening of the install to upgrade the thermostat. He was very helpful and informative and patient with my questions. Ashley scheduled the appointment and kept me updated. She is easy to work with and knowledgeable. I have used Mack Morris for 18 years and am very happy with their serv 4/2/24 Today I had the spring Maintenance performed by Sean and Trey on my new heat pump. They performed the service efficiently and professionally. Sean explained each aspect and the results. It is a pleasure to deal with Mack Morris and all the staff. I highly recommend them. 10/11/24. Trey performed the Fall tune up today. He was great and I highly recommend Mack Morris. 4/15/25. Sean performed the Spring maintenance on my heat pump and did a great job .He was professional and friendly and informative. Crystal did a good job, too. I always highly recommend Mack Morris."
Syed Husain
4/16/2025
"Professional and courteous"
Joan Richardson
4/17/2025
"SUSAN ALWAYS GIVES US GREAT SERVICE AND WE LOOK FORWARD TO SEEING HER IN THE SPRING AND FALL. THANKS, SUSAN. JOAN AND FRED"
Jeff Davis
4/18/2025
"Very friendly, attentive and thorough. I can not say enough about how informative and knowledgeable Sue was and how she took the time to explain and answer all of the questions I bombarded her with. Sue and her company came highly recommended to me. I'm glad that I listened."
Rose Markey
4/18/2025
"Chris did a great job explaining everything to me and passed along some helpful tips!"
Beverly Smart
4/21/2025
"Scott does a thorough service call and is very pleasant, polite and knowledgeable. Cindy always helps me book an appointment with Scott quickly being very pleasant. They are great! Bev S."
Bob Zaks
4/22/2025
"Trevor was great. Handled my "tune-up" quickly and efficiently. Very pleased. Thank you."
Ben Arbogast
4/22/2025
"As usual, did a professional job and was courteous and attentive to our questions and concerns."
Richard Barnhardt
4/23/2025
"Excellent service from the Mack Morris team. Very professional work and courteous workers."
Darlene Pike
4/23/2025
"I was initially contacted by Crystal O in regards to having someone come out to my home to look at my HVAC system. She was extremely courteous and very prompt in getting someone to my home. Everyone that I came in contact with from Crystal to the individual who came to look at my system, the gentleman that came to do the measurements and schedule the replacement of the HVAC system, and the two young men that actually came in and replaced the unit were all extremely professional, courteous, and knowledgeable. I would highly recommend this business."
Alice Batten
4/24/2025
"Always on time, always courteous, always get the job done."
Edward Barrett
4/25/2025
"Excellent job by all involved."
Michael Miskel
4/30/2025
"The technician was great"
Gorilla Joe
5/1/2025
"Great service prompt and professional."
Maria Santana
5/3/2025
"They were efficient, prompt and resolved our AC issue. Thank you!!"
Bob S
5/5/2025
"very personable and polite. professionals Noah, again p cindy and sean performed the maintenance service, provided information in a helpful way and pointed out some areas of concern. These service visits every six months are worth it for us old pharts!!!!"
Sierra Nagy
5/5/2025
"The install crew did a tremendous job replacing my HVAC system with a new American Standard heatpump. They were very careful and respectful in my home. They really took their time to make sure everything was installed to a high standard and their work was professionally executed. The team at the office was wonderful to work with. They recommend the best options for my home comfort and energy efficiency."
Downing Miller
5/6/2025
"Chris was a delight! He took care of everything, explained what he did and gave us some recommendations. Thank you!"
Eve Stavropoulos
5/6/2025
"Mack Morris is the only HVAC company in our area that I have consistently had good experiences with, and I used several others before I found them. I think this is my third year using them, and their technicians have been knowledgeable and thorough. They have fixed my issues for very fair prices compared to their peers."
Monica Cabarcas
5/8/2025
"Fernando and Wyatt did a wonderful job. They are very neat and kept everything organized over several days. The house did not have a previous HVAC system so it was installed from scratch. Crawl space looks great."
Lin
5/8/2025
"Very professional and personable. Got the work done efficiently."
Janice Gillmore
5/10/2025
"Cindy and Trey did a great job!"
Mary Potter
5/15/2025
"Very courteous and professional. We have been working with Mack Morris and their employees for almost 21 years."
Kathy Weaver
5/15/2025
"Good, Fair and honest service. . Technicians are always polite and knowledgeable about my HVAC equipment. They took the time to show me where the problem was with my HVAC system and cleaned it very well."
Teresa Lutz
5/19/2025
"Tyler M serviced my HVAC system. Thank you for exceptional service!!!! Very professional and excellent service!! Thank you Wesley! The guys that did the installation of the new HVAC system provided exceptional service! Thank you!!! Service was done on the furnace. Always the best customer service!!!! Again excellent customer service! Thank you Noah Logan, thank you for phenomenal customer service! You are awesome!!"
Eusebio Pires (EZ)
5/20/2025
"Great service, good quality of work and pleasant staff."
Rita Reynolds
5/21/2025
"As Always, the best in service: skill and politeness of the technician, right on time for the appointment. All very much appreciated. I am a long time customer of Mack Morris Heating and Air and will continue to be. JT is terrific! I feel absolutely confident that my system is in good running order!"
Alex Damico
5/21/2025
"1st time using them. Needed quick service and their tech, Sue, showed up on time and quickly diagnosed and fixed the problem. Pricing was very fair and Sue was a delight to work with. Liked them enough that I bought a one year maintenance agreement. I strongly recommend them. October 21, 2021 Routine service call- professional and personable. J.T. Was very thorough and answered all my questions. Highly recommended. October13, 2022 As usual, very satisfied with everything. Sue is a rockstar."
Sarah Aubel
5/22/2025
"Great company!!!!! Everyone is very helpful and kind. Good pricing! Highly recommended."
Alane Celli
5/23/2025
"Cindy is efficient, courteous, and always helpful. Sue is beyond amazing. I appreciate that she is always on time. She is an expert in her field and takes pride in providing quality work. After every service appointment, Sue reviews all of her findings with me and takes time to answer any questions that I might have. Truly a great asset to the Mac Morris team. I have been with this company for many years and Sue is the main reason I stay confident with my yearly service contract."
Dave Miller
5/23/2025
"Competent, professional, and friendly technicians. And Mack Morris stands behind its work."
Regina Westfall
5/30/2025
"Great experience! Thank you Tyler for your great service."
justin heiser
6/3/2025
"Mack Morris was very quick to respond to our need for service and addressed and repaired all issues promptly during the same visit."
Amy Dolak
6/5/2025
"Our technician Chris was wonderful. Very nice, knowledgeable, and great to work with. I highly recommend!!"
Griff Chaussee
6/7/2025
"Sierra was great, very friendly and helpful."
Francine Fordham
6/11/2025
"He came on time and we were able to make the next 6 month maintenance service appointment before Tyler left"
Eugene Rader
6/11/2025
"Chris arrived promptly after call for service of AC. He was thorough and efficient. He explained exactly what he thought was causing the problem and proceeded to fix the issue. He was very pleasant and communicative and seemed quite knowledgeable. Thanks--we have air !"
Bradley Conner
6/11/2025
"Would have liked to know if system was up and running again. Got a very thorough review of what was done, but didn't know if it was working again."
JoAnne McTague
6/12/2025
"Wonderful service all around."
John Michos
6/12/2025
"The service representative was extremely friendly and thorough in cleaning and servicing all four of our indoor units and the two located outside. He was patient with our questions and he did a great job."
JOHN HOUSE
6/12/2025
"Air handler shorted out due to poor electrical installation which was found by MM technician. Electrical installation was not done by MM but tech temporary fixed the problem until we a professional electrician was called. MM tech was very helpful in finding the problem, corrected it so air handler is working, and we are very happy with his work. This work was on a new house just over a year old! Electrical installation looks to be shoddy work and thanks to MM tech for finding the problem which could have been a disaster!! Will definitely use MM as our HVAC contractor in the future"
Tina Breeden
6/12/2025
"We have been with Mack Morris for 30 years. We have only used them. Enjoy having Wes H. from Mack Morris Heating/Cooling, work on our equipment he knows what his job is and does it. I do not have to follow, watch or worry about him in my home, or IF he is doing his job.He knows where our equipment is and he goes and gets to work. He also answers any questions( confidently) we might have. Super friendly We enjoy having him."
Touseef Khan
6/12/2025
"I got a water leak and call these guys they came on time but didn't took them 2 minutes and said you have to change the whole ac unit my ac is working perfectly only its leaking it was just clogged I have a small apartment 1 bedroom they were asking 10k for the new ac and also the left everything open my filter was on the ground."
Michael Gretz
6/14/2025
"Chris was awesome. He was thurough but fast and took the time to explain what was wrong. The price was very reasonable. I would definitely use these guys again."
Rita Shifflett
6/16/2025
"They where helpful and very considerate ...and appreciate the quick response."
Annette Wong
6/17/2025
"Agent was a bit late for the appointment, but did check and service everything in a timely manner."
Bill Tomaine
6/17/2025
"Knowledgeable and professional"
Eddie Hoffman
6/17/2025
"Prompt and courteous. Knowledge and fixed my problem without delays."
Chris Downey
6/18/2025
"Kimberly and Sue were great. Excellent communication from start to finish. Great employees are critical for customer retention and I plan on using Mack Morris for the foreseeable future!"
Cary Mittelmark
6/22/2025
"Chris was incredible in fixing a Freon leak in the system. Thorough and transparent throughout the job - greatly appreciated!"
Robert Finks
6/23/2025
"Great people to work with! Superb service! Have been a customer for over 20 years"
Welford Jones
6/23/2025
"Excellent work by Wesley the HVAC tech. He diagnosed the problem and installed the replacement part in 15 minutes."
Jeff Cheers
6/24/2025
"We are a property management company and found Mack Morris to be a highly efficient & professional operation. Crystal and Kimberly handled everything beautifully fro the start. As an assistant to the property manager of the property where they serviced, I make calls and appointments like these often and Crystal provided information and proper arrangement without me having to ask her. Plus the tenants were happy with their service and we found the costs competitive in this marketplace. Thanks, we will hire them in the future! My one and biggest recommendation however is that in the subject line of emails when invoices are sent there is no mention of the property address, we work in property management and handle over a hundred properties and when we're looking for invoices in emails there is no way to quickly identify the invoice because it only has a number attached to it which is arbitrary from our point of view"
AR2sEe8
6/25/2025
"Friendly, professional, very satisfied with their work."
Leslie White
6/25/2025
"These gentlemen arrived on time, put on shoe covers to protect my carpets. My husband who is an hvac engineer said they were very knowledgeable of what needed to be cleaned and serviced on our system. It was nice to have the same service man come to our home again."
Ben West
6/25/2025
"Wesley was very knowledgeable and helpful in my decision making"
paula BROWN STEEDLY
6/25/2025
"The water drainage was not working correctly & the basement floor was full of water - The repair person did a great repair the same day I called-usually show up in a timely manner"
thomas wheeler
6/25/2025
"On time, checked everything & went out & got a filter he didn’t have. You couldn’t ask for a better experience."
Robert Haney
6/25/2025
"The individual who came to our found that our upstairs unit ha, d a blown capacitor and had to replace it, service could not have been better. Cost for repairs to our units have been a hardship for us as we are a one income family. Having a servicemen come out is not a problem, though the cost of a capacitor $286 is prohibitive. This past 18 months has been rough with AC bills. Of course we need our units for heat and AC. Your people have been great when we have called on your company for Service and response has been Top Notch."
Sandra Woodall
6/26/2025
"The HVAC experts came to just do a maintenance check on my system. They were very thorough and explained everything to me and asked if I had any questions. They were well dressed. They were very polite and sincere. They addressed all of my concerns and they just did a wonderful job. I would highly recommend Mack Morris to anyone."
Kelly Huntley
6/26/2025
"Always professional. Very quick to come for a repair. Love that they give you a time rather than a window for when they will come. I had neglected to renew my service contract in the spring. They came in June for a repair and graciously allowed me to renew the service contract and get a reduced rate on the repair. Came the first business day after we called. Diagnosed the issue in a few minutes and were able to do the repair right then. We were very thankful since temps were in the high 90's-100 that week."
Gary S. Forrest
6/26/2025
"Logan did a very thorough and professional job servicing our heat pump and mini-split, all the while contending with sweltering heat!"
David Hood
6/26/2025
"The team from Mack Morris was professional and delivered expert service for our complex home HVAC system. I highly recommend them for any HVAC needs!"
Todd Herring
6/26/2025
"Wesley was very polite and knowledgeable. And Cindy was very polite and answered my questions."
Terry Reifsteck
6/27/2025
"Courteous, prompt and professional. Employ this company with confidence."
William Steo
6/27/2025
"Chris was able to diagnose the problem and correct it. He was very professional and knowledgeable about the repair."
Richard Keffert
6/28/2025
"Chris (technician) was excellent at explaining the diagnosis and the reasons for it. Most helpful. Update: Scott & JT came out to replace the indoor coil. Quite a monumental task requiring almost complete disassembly of the Water Furnace geothermal unit. The AC was back up and running before they left, though I did need to call them back after a couple of hours as the cooling stopped again. I can't fault them for this as they did check the output air temperature before they left. Scott found a workaround to keep the AC unit running while they obtain a board that was responsible for the problem. Mack Morris kindly agreed to put the board in later at the parts cost only with no labor charge. I think the cost for the replacement of the indoor coil was reasonable, and while the board was an unexpected expense it may well have been part of the original problem so I appreciate the replacement with no labor charge. I have a high level of trust in Mack Morris and will continue to make them my go to HVAC team. Crystal and company at the office handled my calls efficiently and professionally, and reflect a company culture to instill confidence."
W.O. OWEN
6/28/2025
"Great service and people. Great competence as well"
Joan Fowler
6/28/2025
"I had to replace my heat pump and Crystal and the team made it a great experience. There were some issues that came up and Crystal always responded immediately and figured out the solution. I felt like I got a fair price and a quality product. During the heatwave last week I was cool and comfortable. I would highly recommend them."
Victoria Yensho
6/28/2025
"They were great! Our ac wasn’t working and they were able to come the next day to take a look. Chris was very nice and knowledgeable and was able to get our ac working again quickly! Thanks so much!!"
Tina M.
6/29/2025
"Fast accurate service. Chris is very knowledgeable and thorough. Glad we selected Mack Morris as our HVAC partner."
Andre Berkin
6/30/2025
"Chris was very knowledgeable and communicative; did a thorough job!"
Doug Dunivan
6/30/2025
"Technician was very knowledgeable and courtesy was right on point. A very good experience and will continue to use this company."
Paula Lester
6/30/2025
"Everything is good."
Sheri Casero
7/1/2025
"Called Monday at 7:30 and by 11:00 someone as at my In Laws working on their Mini Split."
Homayun Saadut
7/1/2025
"Both Gentlemen were professional and did a good job."
Ciara Zacrep
7/1/2025
"We had an excellent experience! I usually go into repair appointments with a lot of anxiety regarding costs but the Mack team was wonderful. They explain issues in detail and everything was a fair price with thorough investigation into the problem. We were able to be serviced in the same day, saving us from the heat! Thank you so much!"
Patricia Herndon
7/1/2025
"Showed up as promised. Prepared a quote as asked."
AiLin Yu
7/1/2025
"we use Mack Morrisi services for years and we ag=re very happy for the services. yesterday we had sudden happen case, Kimberly and J.T are very helpful. Thanks you!"
Cary Speh Ferguson
7/1/2025
"Chris was very thorough in explaining our HVAC system and answered my questions. Excellent job. I have referred MM to coworkers and neighbors, and they were pleased as well with their service."
David Gillette
7/1/2025
"It’s a comforting feeling have our two HVAC units serviced semi-annually, knowing they are going to be reliable throughout the hot Summer months. Sean is one of the. Most thorough technicians there is. He checks everything and noticed that the capacitor in our upstairs unit was exhibiting lower than expected voltage, meaning it probably would have blown under heavy use, usually a Sunday on the hottest day of the year. Happened three years ago. He replaced it, had one in his fully stocked truck and now we’re good until our late Fall service. Thanks Mack Morris!"
Mike Neal
7/1/2025
"Our technician was excellent. You found the problem and fixed it right away."
Ralph Smith
7/1/2025
"Tyler was a polite young man and explained how my system was operating. I have been a loyal Mack Morris customer for over thirty years and have never been disappointed. Thanks!"
joyce mcdaniel
7/2/2025
"Crystal, all the installers/techs were wonderful! I'm a new and happy customer. Mitsubishi is top of the line, I googled- And that's what they recommended and was installed. Mini split installation. Also, they were on time and did exactly what they promised. My guys were young, but had a great head on their shoulders, I love this for our future!! Thank You!!!"
Nancy Mumm
7/2/2025
"Carlton was a pleasure to deal with. He was thorough in his work and informative about the equipment in our new home. We will be requesting him again!"
Roy Engen
7/4/2025
"The positive: technician came within 2 hours for a non-emergency problem. He found a faulty component and replced it and system was up running in 40 minutes. Cost 79$ for showing up and 285$ for component. The negative came when I got the invoice with components ID. A simpe google search showed the component prized at 16$. It would have looked better if part ws sold for 25$ and «problem solving « was at 250$."
Robert Kirkpatrick
7/5/2025
"Once again I have had a very positive experience with Mack Morris. They perform a semi-annual maintenance routine on my HVAC and for all of the many years I have used them I have had no problems with my system. Their employees, Chrystal in this case, are invariably pleasant and efficient. Chrystal went about her business quietly as if I weren't present and when she was finished she explained to me everything she did in detail. I will continue to use Mack Morris."
Megan Panek
7/6/2025
"I have always had a great experience with all the techs. I have the yearly agreement of bi-annual cleanings and checks of my HVAC system. They are always honest and professional."
The Scout
7/9/2025
"Nice and smooth, found the issue right away!"
Charis Mitchell
7/9/2025
"Ive tried everyone from Michael and Sons to Otter Guys. All have tried to over sale or use scare tactics.My parents said they've used Mack Morris for well over 30 years and are very happy with the. Robert from Mack Morris was professional, arrived on time for a 2nd check on our heat pump and HVac system. Not only did he explain things to me without dumbing it down or using too technical verbage, he also save me close to $3200 dollars. Also Kim was very lovely to deal with too. So moral of the story, listen to your parents and use Mack Morris."
Sun Strampe
7/10/2025
"I had been working with another company but wanted a second opinion and so I called Mack Morris. They said they had a crew in my area so the whole crew came to my house that same day. They assessed my HVAC situation, found some discrepancies and quickly fixed them on the spot. They took the time necessary to answer all of my questions about adding 1 - a humidifier and 2 -making a modification to reduce the noise level. But the best thing is that the price they quoted me for the humidifier was substantially less than the quote from my previous company. And the price for the modification was equally good. I can honestly say this is the best and most memorable service call I have had in my long life. A big thank you to the crew, to Mack Morris, and to Crystal the receptionist who took my phone call and adeptly got the crew to my house!"
Pam Holloman
7/11/2025
"Fast professional and all around great company."
Phyllis Barlow Hopkinson
7/11/2025
"Crystal and Sue were wonderful yesterday! Very clearly informative, super friendly, and clearly experts in their fields. Please give them my thanks! Crystal and Scott and Chris today - the same as above! You have a great team! I will recommend Mack Morris to friends. Thanks for your very prompt, professional & friendly service!"
Brad Ferguson
7/11/2025
"Diagnosed Furnace and fix the problem. Service was good. Technicians are excellent. Furnace is working good now for heat and air conditioning."
Susan Gorman
7/13/2025
"Excellent and quick service!"
Margaret Sanders
7/14/2025
"On time, communicated what was needed and how he would proceed Very professional young man."
Andres Norambuena
7/15/2025
"Carlton and Kimberly gave us a timely, professional and courteous service. Thank you!"
Jean Ware
7/16/2025
"Tech came within a couple hours! Everyone was very kind and very helpful. Thank you!!"
Margaret Bennett
7/16/2025
"love this company. reliable, fast and efficient. love that they give you updates ."
Kacy Ray
7/16/2025
"Called for help with heat. They came out the next day - fixed it easy. No surprises. True professionals. Highest recommendation. 30 Jun 2025: A/C stopped working on a Saturday evening - they were out there within 45 minutes. Solved it easy. Can't ask for better."
Rina Gaspari
7/16/2025
"They are always prompt friendly and knowledgeable. I also like that they wear covers on their shoes.We have been using them for 23 years"
Gia DeAngelis
7/17/2025
"Great as always. Show up on time, trustworthy, highly professional. Service contract is so reasonable for the amount of time they spend here. Exceedingly capable. I can't say enough good about them!"
Jamie Harless
7/18/2025
"Called & needed a last minute appointment for an evaluation of our hvac system & they fitted us in . The receptionist & tech were both very nice and pleasant to work with . Wesley is awesome. Very reasonable rates as well."
Karen Wright
7/18/2025
"Technicians were responsive, listened to my description of my issue and promptly diagnosed and repaired the problem. Great experience from initial contact through the service call!"
Vincent Reyes
7/19/2025
"Service technician very knowledgeable and courteous."
Tamsin Stewart
7/20/2025
"Mack Morris installed the system when the house was built 17 years ago and has serviced it twice yearly since. Sue has done many of these bi-annual services, is meticulous and absolutely stellar; she reported today after thoroughly going over the furnace that it was in tip top condition - which is music to the ears. Highly recommend Mack Morris. UPDATE: Had spring service today, excellent as always, wouldn't dream of going elsewhere! ANOTHER UPDATE (2024) Sean just completed service to prepare furnace for winter, but also checked & cleaned AC unit; these people are wonderful, thank you Mack Morris! Now spring of 2025, Mack Morris again sent Sean & Sierra for the spring check-up, & again they checked not only the AC but the furnace as well. On time, thorough, informative; the 20-year old system is still going strong. SO grateful for this company!"
Beth Miller
7/21/2025
"Mack Morris has taken care of us for years - it helps do know how well they know our older system. When our AC went down last week while we were out of town, they diagnosed the problem within 2 hours and made a plan for a fix immediately."
Jeff Bromm
7/23/2025
"Chris was here on the dot. Worked quickly and efficiently. Checked up on the app that I could use to monitor the thermostat. Also pointed out that the door to the inside unit was not properly fastened when I last changed the filter. This was a good reminder."
Michie Bright
7/23/2025
"Scott came and gave me a quote for replacing both my furnace and my a/c and it was a fair price. Now I hope It can be done SOON...I have had no A/c in this heat for 3 weeks"
ken schoner
7/24/2025
"as always very pleasant"
Tom Slonaker
7/24/2025
"I have known Mac and trusted him with our home heating and air conditioning for over 20 years. Honest, dependable and straight forward. You can't ask for more!"
Larry Bedker
7/24/2025
"Shawn is great. Very professional and informative about the system."
Anita Bell
7/25/2025
"Excellent service as always! Logan was awesome and listened intently to our HVAC concerns and addressed every one of them."
Chuck Swinney
7/25/2025
"Sue was here to fix the problem within an hour of my call; very good work. Thanks Sue."
Cat Dav
7/25/2025
"I leave reviews each year mack morris. Google will only let me edit old reviews. This review is for July 2025. Excellent experience with a new installation for HVAC and furnace! VERY professional and timely. Very Appreciative for quality service. Fernando and Wyant were superb! The foreman Alejandro was fabulous. The communication from start to finish was fabulous. The ladies in the office were extremely helpful finalizing my finance needs for this project. Thanks so much! Catherine"
Andy Emert
7/26/2025
"As usual , a very positive experience. The office staff and Sue our tech was excellent! We have been with MMHAC for years and everyone has always been outstanding."
Hope Harlow
7/27/2025
"As always, happy with service and professionalism provided by Mack Morris Staff!! Wesley is great! He had our problem fixed quickly."
Jose Gomez
7/29/2025
"Great service from Chris W! And provided me with all of the details ....thank you Chris!"
Vaden Shields
7/29/2025
"Called them at the end of the day when we realized our heat had gone out on a really cold and windy day. They came right away and found the problem. Reasonable charge!"
Daniel
7/31/2025
"Sierra did a fantastic job, very helpful, informative and friendly. Thanks again Mack Morris for a great job"
Blue Ridge Breeders
7/31/2025
"Nice folks and reasonable prices. Will be using again. Thank you!--Blake."
L B
8/1/2025
"Mitsubishi split unit was dumping water into house. Called Mack Morris and they were here by 8:00 AM. Now that is service!"
Gary Shaw
8/4/2025
"Wisely and Sue very polite and knowledgeable. Listened to symphony and quickly developed a plan. Performed tests and quickly located and correctly repaired the problem. Very well done. In the future your company will be the one we will call if needed."
Pam Breeden
8/6/2025
"We were scheduled for our maintenance service call and the technician was prompt with the time scheduled. He was very friendly and professional and did a very thorough checkup on our HVAC unit. As always, we highly recommend Mack Morris. Pam & Aubrey Breeden"
John Carr
8/7/2025
"Tyler came and serviced our 3 air units and did a great job he was very knowledgeable,neat and efficient. Thank you Mac Morris for always doing a good job."
Steven Mouton
8/7/2025
"Thanks for the great service!"
Courtney P
8/7/2025
"Sierra was incredible!! She was so thorough and informative, and even called for help to get my outside unit back on all four corner pieces!! Grateful for wonderful service!"
larry salant
8/7/2025
"Tyler is the best. experienced and knows what hes doing and very friendly."
Natashia Bragg
8/8/2025
"Great customer service and professional technicians that get the job done right!"
June Battaile
8/11/2025
"Sue is THE BEST technician!"
Amber Houk
8/11/2025
"Mack Morris came to service my A/C today. Tyler does an excellent job every time and knows his systems. I had no problem getting my service appointment, which surprising since the weather has been so hot. I like the consistent good service I get from Mack Morris and also like the personnel I deal with. Their pricing is competitive and they will save you money where they can."
Glen Scott
8/11/2025
"Thank you, your people are great! God Bless."
Stephen Jennings
8/11/2025
"Professional, courteous, and always on time. Excellent company."
Hunter Hollar
8/11/2025
"Mack Morris technicians did a replacement of a control board in my mini-split system AND performed regular maintenance on both of my systems today. They cleaned up well and performed both tasks completely. This is a quality company and I have complete confidence in them as a result of over 10 years experience and many complex matters to deal with including additional systems and replacements. They are outstanding."
David Bush
8/12/2025
"Always prompt and efficient! Sean quickly found a system leak and gave us options to correct. Elected to go with new system. Installed within 1 week of original diagnosis! Perfect service! Update 6/24/24, 2nd hottest day of the year so far, Sue diagnosed and corrected the problem within minutes and the house is cooling down now!"
G Westerbeck
8/12/2025
"Sean is a great technician and professional. Everyone I have interacted with at Mack Morris is polite, knowledgeable, and customer/service focused. They are obviously well-trained people. Thank you, one and all."
Ann Eisenhauer
8/14/2025
"They came within hours to fix our hvac on a hit day. They found issues that others had not seen. Appreciate the speedy service and quick and thorough fix."
brian hannon
8/14/2025
"HVAC maintenance"
Bill and Susan Gearhart
8/14/2025
"Very nice, and he was on time! Thank you for your service"
Paul Duprey, Sr.
8/15/2025
"Great service. On time and provided excellent service, Chris did a very professional job. KUDO'S once again.."
Larry
8/15/2025
"The service was done as scheduled. The technician kept me informed of what he was doing as he was doing it. I'm quite satisfied."
Kimberly Underwood
8/16/2025
"Very professional and great to work with. Very knowledgeable and friendly."
James Ford
8/16/2025
"I have always had a good experience with them!"
April Manning
8/17/2025
"JT was amazing. He showed up to my house within 30 mins, diagnosed the issue effectively, was curteous and knowledgeable. Thank you!!"
V Sipes
8/20/2025
"Scott was great. He was friendly, professional, and arrived on time. I had many questions and he patiently answered them to the best of his ability."
John Boehman
8/20/2025
"Staff and technicians were great! The job was completed in a very reasonable amount of time. The issue was diagnosed and parts ordered on Monday; job completed by noon on Wednesday."
Cathy Horton
8/21/2025
"I have a service contract with Mack Morris for years. Tyler, the service tech, was efficient, courteous, knowledgeable, and neat. I highly recommend him."
Janis Richter
8/21/2025
"Steve came to service our air conditioning (heat pump, air purifier, etc.). He was very helpful and efficient. When asked he was able to tell me that our equipment was in good shape, the filter indicated the system was pretty clean and needed a filter change only twice a year. He reported on the heat pump as well, explaining all that he had checked and that all was in good order."
P M
8/21/2025
"As a first time customer, I felt the service outstanding! Wesley was very thorough and answered all my questions. I highly recommend Mack Morris. They are my "go-to" for my HVAC needs."
Jim Jones
8/22/2025
"Mack Morris always takes excellent care of us and has for years. The staff arrived on time and did their usual good job. We would recommend Mack Morris to any new customers."
Rosemarie Durham
8/22/2025
"Everyone was polite, courteous and professional. J.T. explained as he went with the diagnostic work, very professional. Got a call that afternoon for pricing on parts needed etc. Reasonably priced especially for yearly maintenance. Glad I called them!"
eve stahl
8/25/2025
"Sue was excellent and beyond professional"
mike costello
8/25/2025
"Always can be counted on for fast and professional service. Well done@@"
doris Oliphant
8/26/2025
"Always courteous and professional. Reasonable and Efficient. Carlton was great and I was very happy with the time it took to Schedule a maintenance visit"
Gilmer Hines
8/27/2025
"On time and professional. Chris is a pleasure to work with. I ask for him because he is very thorough and knowledgeable."
Richie Williams
8/28/2025
"Logan (technician with Mack Morris Heating and Air Conditioning) did a superb job in their annual cleaning and routine maintenance of our two Mitsubishi split systems in our home. We look forward to having him come again in support of providing upkeep on all of our heating and cooling requirements for our home."
Anna Maria Park
8/30/2025
"Excellent service."
Joanne Chaplin
9/3/2025
"Update 09/03/25: once again, great service from Wes and the Mack Morris staff! I still schedule maintenance services a year out so I can be sure that Wes will be my technician! Update 09/04/24: I sound like a broken record....outstanding service by Wes as always! I actually schedule my service appointments a year out specifically so I can be sure Wes will be person who does all of the maintenance. I am a very loyal customer! All of the MM administrative staff are great as well! Update 03/28/24: Outstanding service by Wes yet again, making sure that my new system was 100% working at optimal capability! I can't say enough good things about both Wes and the office staff member, Crystal! Update02/23/24: Just had a brand new system installed today to replace my 20-year-old 'Old Faithful'! The entire crew was fantastic: 2 Anthony's, Caiden, Alejandro & Wes on site, plus Vanessa and Cindy in the office (hope I got everyone). Every person was so friendly, extremely professional and very knowledgeable. I could not be more happy -- my continued loyalty remains to Mack Morris! Update 11/7/23: Wes and Mack Morris continue to earn my absolute loyalty. They are knowledgeable, professional, and so personable! They always have and, I'm sure, always will do a fantastic job! Update 5/2/23: Outstanding service by Wes, as always! Wes has been servicing my heat pump for years and is just the best. I'm totally loyal to him and this company! Update 6/22/22: Excellent service as always by Wes as well as Cindy/Ashley in the office! They worked really hard to fit me into Wes's schedule. The whole business is top notch! Excellent service by Wes! He really took some time to try to figure out a recent problem with the heat pump. I appreciated that immensely! The office staff has always been great to work with as well! Update 7/10/20: once again, the usual excellent service from Wes! I intend to stay with Mack Morris another 16 years, for sure! Update 12/14/20: I sound like a broken record, but the consistency of the excellent service is wonderful. It's so nice to be able to have such confidence and trust in a company!"
Denise B.
9/5/2025
"No one wants to have to replace a heat pump, but Mack Morris made the process easier and less stressful. Everyone I've dealt with was helpful, courteous and friendly. Chris, Sue, Alejandro, Anthony, Fernando, Ian, Hayden, Cindy, Vanessa and I'm sure a few others whose names I've forgotten (sorry!). They scheduled me in at the last minute, when my AC was down, were prompt and honest and made the decision process easier. The new heat pump is working great. I highly recommend them!"
Tom O'Leary
9/7/2025
"We called Mack Morris at 5:00 pm. Our AC was not functioning. Chris arrived around 6:30. He diagnosed the problem in a couple minutes. He replaced the broken part, ran a hose to cool down the unit and within a few minutes our AC was again working. Fantastic service by Chris of Mac Morris. Friendly, knowledgeable and so effective. Thanks Chris!"
Maxine Burley
9/7/2025
"Great and professional team work."
Quaker Run
9/8/2025
"All encounters were a good customer experience except one. System restoration took 4 trips. When trying to diagnose on the first visit, the tech was poking around with a tester, then there was a flash at the circuit board. Since it may have been caused by ungrounded testing, once the system was functional again I asked if replacement of the board had definitely been necessary. They seemed offended, and said that the board would not have arced if it was good. But I read otherwise on sites that actually distribute those boards, which talk about risk of arc flash if the tech is not correctly grounded when testing. I went ahead and paid rather than keep arguing, but remain unconvinced the board wasn't accidentally damaged by the tech. Other than that, communication was excellent."
Ann Witkower
9/9/2025
"We have used Mack Morris for many years now. Sierra came to do our semi-annual maintenance checkup, and while she was here she addressed some major problems she found. She was very helpful."
John Plate
9/10/2025
"Fast , good service and honest."
Emily Cathcart
9/12/2025
"Amazing service!"
E T
9/12/2025
"Sierra arrived prior to the scheduled time which was fantastic since this was her first maintenance on the two systems due for their twice per year service. She performed her duties efficiently for both systems. Sierra answered my questions and was knowledgeable. Thank you Mack Morris Heating & Air Conditioning for your professional service."
Calvin Wolford
9/13/2025
"Logan did an excellent job and Kim was pleasant to work with over the phone. As usual Mack Morris's company gets the job done with quality service."
Kevin Maguire
9/13/2025
"I spoke with several vendors. The Mack Morris Team was the absolute best. They hit all the high points from the installation to presenting the information for me to make a decision to use their services. I would highly recommend them. I called them because of a stuck damper. Wesley was on time, quickly found the issue, is going to order a damper and come back to replace it. Great service and i will continue to do business with Mack Morris."
Perry Knicely
9/13/2025
"Recently I called Mack Morris to come to the home for our lower two levels AC unit which was blowing warm air. This occurred in the middle of the hot string of 90+ degrees. I called on a Saturday morning and was amazed that they could respond in the half hour. The technician arrived at the prescribed time and was able to diagnose the issue quickly. He then repaired the issue which was wiring that somehow got disconnected in the downstairs unit. Within 10 minutes my unit was humming along pushing out that wonderful cool air. I have been using Mack Morris for 27+ years now and have no intention of using anyone else. I highly recommend them for their HVAC issues. Their staff in the office and personnel who respond to the home are always helpful and willing to answer any questions. Thank You Mack Morris for your help through the years. Perry K."
Tom Hall
9/14/2025
"Great experience very professional techs."
Victor Dintrone
9/15/2025
"Wes is always professional and a pleasure to work with. He's a major asset to your company."
Carla Martin
9/16/2025
"Amazing tech that found a very expensive part was not needed and we saved hundreds of dollars. Such integrity is not always apparent! Thank you Mack Morris heating!! The service was included in our maintenance agreement."
Jeanne
9/16/2025
"Not a good time to be without AC! Trouble shooting and a quick fix! Thanks!"
Patrick Ryan
9/16/2025
"Cyrstal called to remind me of the scheduled visit. Chris did an excellent job explaining how both systems were operating and explained possible issues to look for in the future."
Carl Trindle
9/16/2025
"Prompt arrival, perfect courtesy, efficient work, clear explanations - Thanks Tyler!"
terri solomon
9/18/2025
"I have been a customer for over 25 years and I have always had an exceptional experience with everyone I come in contact. From the off hours contact to the office staff, schedulers, techs, and installers, I have always felt valued as a customer. Never have I been disappointed! It's difficult today to find a company that continues to offer a customer first culture but Mac Morris Heating and AC checks all the boxes. I highly recommend them."
Matthew Bonds
9/18/2025
"Great service. Thank you ."
Darius Seton
9/22/2025
"I have been a Mack Morris customer for over 25 years. They have always been professional, knowledgeable and friendly no matter the associates I talk to or have in my home for service. This was the first time Chris W. came out for a maintenance call. He too was professional and friendly. Ashley was also professional when scheduling the appointment."
Virginia David
9/22/2025
"On time every time. Worked quietly and efficiently. Polite."
Barry Barr
9/23/2025
"Excellent service from Anthony and Craig."
Verona Browning
9/23/2025
"Logan was friendly, efficient and very respectful. It was a pleasure having him in our home."
Phyllis Wilson
9/25/2025
"The technician was very professional. He took his time. Was very neat and respectful of our home. Gave me good information about caring for my system."
Carol Coleman
9/29/2025
"Excellent service. Very efficient .Very punctual and professional."
Mike Johns
9/29/2025
"Technician was polite, knowledgeable and very professional. He spent a good deal of time on the cleaning of our three systems and was very open about any issues or potential issues he noticed and communicated them to me."
Gaynelle Morris
9/30/2025
"Your serviceman was curteous, did an excellent job. I was very happy with the maintenance on the air conditioner. Mack Morris always helps me with the air conditioner when I need them."
Robert Bethel
9/30/2025
"Great service. Professional."
Don Chudd
10/1/2025
"Even with a mix up on the unit order. Anthony led a excellent installation. Very pleased."
Ann Johnstone
10/2/2025
"My experience with the Mack Morris team including the office staff has been consistently positive. Service technicians such as Wesley are knowledgeable, prompt, and courteous, as well as ready to answer questions and address any concerns regarding my heating/cooling systems. I rely on their twice-yearly maintenance program, confident that I can count on exceptional service should the need arise between routine inspections. When additional work is needed they are quick to respond. I highly recommend Mack Morris Heating and Air Conditioning."
Elizabeth Duane
10/4/2025
"We found a puddle of water under the HVAC unit and Sean came out from Mack Morris in less than 30 minutes! Incredible. Sean found the issue right away but had to do some sleuthing to figure out why the piping to the outside was backing up. Amazing job. He didn’t stop until he made sure it was fixed. Kudos to Sean!"
David Paylor
10/4/2025
"Logan was timely, efficient, and personable."
John Hilker
10/4/2025
"Tom was great! Called ahead of his arrival, handled everything promptly and professionally."
Patricia Friedman
10/6/2025
"Once again, Sue iwas wonderful. Efficient, knowledgeable in her job, and a pleasure to talk with."
Catherine Elson
10/7/2025
"Every thing was great Sierra was very professional and friendly. She told us everything she’s was doing. Very happy with service and sierra"
Carolyn Beach
10/8/2025
"Tyler found out problem quickly and has ordered the part."
eileen cassis
10/8/2025
"Tom was great, he was very polite and respectful. Showed me pictures of my unit, told me what i was doing right using 3 month filters."
Marina Razdobreev
10/9/2025
"They are excellent! Always on time, efficient, and thorough."
Steve Reilly
10/9/2025
"Work was done professionally and efficiently by Scott. Called before arriving and took care a diligence in his work. The system was thoroughly looked over, serviced, and tested in a timely manner."
Kevin Clark
10/9/2025
"The service, as usual, was great. They responded promptly, diagnosed the problem, ordered the parts, installed them within a few days, and did it all under the factory warranty."
William James
10/10/2025
"From full HVAC installations to service calls they have been spot on! We have NEVER had a problem with their customer service. The technicians are well trained and willing to make the customer happy. As a contractor, that speaks volumes....and makes our job easier!"
Ken Jannotta
10/10/2025
"When my heat pump failed, Kimberly set up a service appointment for the next day and Scott arrived in the morning to fix our heat pump. Quick response and great service again from the Mack Morris staff!"
Linda Powley
10/10/2025
"Their employees are professional, polite, on time, and well trained. They explain what they do to the equipment and answer our questions."
Kurt Shinkle
10/11/2025
"Wesley from Mack Morris performed the annual maintenance on our boiler again this year. As in past years, Wesley arrived on time and got right to work, going about the detailed review of our system with great care and diligence. I like to watch and ask questions as he works, and Wes clearly demonstrates his comprehensive and detailed knowledge of our boiler system and how to make it work at peak efficiency. I think his explanations get more incisive and explicit every year. We trust Wesley, and so can you."
Brian Smith
10/14/2025
"Mack Morris arranged for an inspection quickly, answered our questions, provided quotes, and gave excellent follow up. Excellent service and a good experience dealing with the company."
Philip Klemmer
10/18/2025
"Westley at Mac Morris is friendly, competent and prompt. He communicates well, even to clueless dummies like me. His grade A+"
Vally Manson
10/18/2025
"Wesley was. Excellent, as always."
john Thomson
10/19/2025
"Showed up early. Very friendly. Explained what he was doing and the results"
Catherine Briscoe
10/20/2025
"Great install. Daniel L was very good at keeping us informed as the progression of the install of our heat pump. Very professional. He showed us pictures of the before and after since a lot of work was also done on the ductwork. Very impressed by his team. We would recommend to anyone looking to install heat pumps. Very friendly too. This is a 2nd review. The maintenance checkup by Steve W was excellent. Very thorough and professional. Highly recommend. 3rd review. Scott replaced our thermostat as an after hours call. He was very professional and friendly. He called before he was on his way. He answered all my questions. I highly recommend Mac Morris for all your heating & air conditioning needs. This is a 3rd review. Scott S was efficient and knowledgeable of my service needs on heat pump. He explained what was needed and time frame for the parts ordered and follow up phone calls. Mac Morris is the go to company for our heating & air conditioning services. 4th review Scott & JT worked as a team to replace a heatpump part. Very efficient and explained what I needed to know. Thanks as always for the great service. 5th review. It was time for our 6 month checkup. Tyler did a wonderful job of checking over our systems and reporting back to us how well they were running. He called the office to schedule our next appointment while he was still here. Very impressed with his professionalism and concerns of our satisfaction. 6th review time for maintenance checkup again. Sierra did a fantastic job on keeping me informed along the way. Always great service. 6th review. Logan T was very polite, knowledgeable and courteous. He explained about needing a part and why for my heat pump. He was even able to install the same day. Highly recommend."
Ron Skarke
10/20/2025
"We have been using Mac Morris for 8 years and have always had a good experience. The office staff & techs have always expeditiously taken care of our account."
Jane Whitworth
10/20/2025
"I am always pleased with how professional the technicians, how polite, and how efficient they are. They NEVER leave a mess and are always helpful."
Robert Allen
10/21/2025
"Chris was very professional. Arrive early. Reviewed the issue and repaired as necessary. Mack-Morris has always been a outstanding company to deal with."
Mary Skarke
10/21/2025
"Wonderful company to deal with. Sean and Cindy are on top of their job. Mac Morris is always there for you."
Carol Lynn Maxwell-Thompson
10/21/2025
"Tyler was .punctual, knowledgeable, polite- he is personable, he answered all our questions very well. He communicates well. He is reassuring to his customers- we hope he will be our technician for many years to come!!"
John LaPrade
10/22/2025
"Prompt, professional, friendly, and efficient service."
PAMELA WALKER
10/22/2025
"Working with Crystal was such a pleasure as she has been her whole time of employment with Mack Morris. She was very knowledgeable about the product and explained to me so I would understand it. She spoke very highly of Mack Morris and his company. I am highly recommending this company to everyone I know. Thank you."
Charles Undercoffer
10/22/2025
"We have been customers for quite a while and have always been very pleased with both system and service, as well as the staff ! Thank you so much !!!!!}"
Clyde Allen
10/29/2025
"Carlton and Cory were very thorough and informative. Would love to have them back to continue to keep my unit running efficiently. Thanks Mack for hiring such compotent workers."
Hansie Haier
10/29/2025
"Great service, as always. Wesley is always thoughtful and informative and pleasant, and responds to my HVAC questions with clarity and (appropriate) humor. Scheduling was a breeze. Thanks as always, including to Mack for having such a great team all these years. Many blessings to all!"
Donald Reiss
10/29/2025
"Always been excellent service!"
Anne Roane
10/29/2025
"Prompt, respectful. Technician clearly well-versed in mechanics of HVAC, was able to diagnose and manage the issue quickly. Good communication. It's nice to feel like you can trust the service provider when it comes to important (and expensive) matters like HVAC repair. Plan to use them again next time I need help."
Estelle Johnson
10/30/2025
"very knowledgeable, arrived on time, friendly, kept me updated"
Elizabeth Ellis
10/30/2025
"I have always found this company to be professional and knowledgeable. I would recommend them to anyone. They are always on time. They are always polite and helpful, and they are always professionally dressed. Good company."
Wissam Zaatar
10/31/2025
"Very pleasant. It was a routine tune up visit and all went well."
Kathi Gruss
10/31/2025
"Mack Morris has taken care of our HVAC needs for many years. We can't be happier. Everyone at Mack Morris has done an excellent job for us. Recently we had an issue with our Mini-split and a technician came right away and did a thorough evaluation."
Paige Herndon
10/31/2025
"Always timely with my scheduled appointments. Their technicians are courteous and knowledgeable."
Anatoly Klypin
11/1/2025
"Good job done. Thank you"
Steve Patterson
11/4/2025
"Tyler with Mack Morris provided a very high level of service and explained things clearly along the way. Professional and cleaned up so well that we wouldn’t have know he was here. Our Minisplits are now so clean and I feel great about the air quality in our home. Highly recommended!"
Miles Gilbert
11/4/2025
"Ordered part came in fast and was promptly installed"
Briney Family
11/4/2025
"The usual thorough service and done expeditiously."
Barbara
11/4/2025
"On July 4 with temps over 90, our unit quit. I called them and they got me in touch with tech, he was quick to respond and made an appointment today and repair unit quickly and fixed our problem at a reasonable cost."
JanetC
11/4/2025
"Received prompt same day service. Technician was knowledgeable, helpful, and friendly. Excellent experience."
Douglas Farling
11/5/2025
"There was an issue with the thermostat. I was able to get some here in about 3 hours and the problem was found and fixed in about 15 minutes."
Tina Brown
11/5/2025
"Fast, friendly, knowledgeable service. Highly recommend."
Norman Slezak
11/6/2025
"Sue was an absolute pleasure to watch. She is a true professional in all areas of her work!"
Scott Jamison
11/6/2025
"As soon as the part came in to fix my furnace JT came our house And installed it and got our furnace up and running. Just in time as the low temperature that night was forecast to be 15 degrees! Crystal was great in coordinating all of this. We are very satisfied."
Judy Hansen
11/6/2025
"We’ve had a fantastic experience with Mack Morris Heating & Air Conditioning! Over the summer, they installed two new AC units for us, and more recently helped replace multiple heat pumps. Every step of the way (from the team answering the phones and scheduling service to the technicians handling installation) they’ve been professional, friendly, and genuinely caring. As owners of a vacation rental, we often need fast service and flexible scheduling to avoid disrupting guests, and Mack Morris always comes through. They go above and beyond to make sure everything runs smoothly and efficiently. It’s such a relief knowing we have a company we can count on for reliable, high-quality work and excellent customer care. Highly recommend!"
Sherry Martin
11/7/2025
"Sue came out and quickly diagnosed the problem. Later the same day I got called with a quote on the repair but was told the part may take awhile to come in. The very next day, the part had come in, and they were ready to schedule the repair. Very quick turnaround and quality repair!"
Bob McMahon
11/7/2025
"As usual, very pleased with Sean... He is very thorough with his work and clear in communication"
Dolores Rogers
11/8/2025
"I had Mack Morris in doe my semi-anuual service to get my HVAC Unit ready for the winter. Sierra was my technician. She was professional, efficient, and very kind. She could tell I was not feeling well and was recovering from a recent broken arm. When she was finished servicing my unit, she told me she had a while before her next appointment and offered to help me with anything. I have a large water bottle that I keep cold water in and keep with me. I couldn't get the lid off so she helped with that. She would have sone more ro help me if I needed it. I hope when they come back in the Sprinf( yes I renewed my contract) that they send Sierra."
nancy bowman
11/10/2025
"all of the above"
Ken Chasser
11/10/2025
"Upstairs AC was not working. Wesley diagnosed and identified a problem with the thermostat wiring and corrected it within a few minutes. Great job, folks!"
James Heyward
11/11/2025
"Aaron , your tech , was absolutely outstanding , took as long as needed to service our units, in fact we have relied on Mack Morris for 25 years and Aaron gets our highest rating! If Cindy would send him always in the future we will be happy!"
Jack and Pam Faircloth
11/12/2025
"JT came to do annual servicing. He is always prompt, personable, and thorough. Mack Morris is fortunate to have such a good employee as JT."
catherine lagana
11/12/2025
"We are pleased to be doing business with Mack Morris for our heating/AC system, We are satisfied with there work."
Nancy Cranwell
11/13/2025
"Called the day before to confirm- very good. Showed up right on time-very good also. Explained service, worked efficiently, was friendly and professional- exceptional experience."
Dwayne Schiebel
11/13/2025
"The service people were on time and they did a great job. They cleaned up good when they were done, this time I got a good explanation of what all they checked. All around an excellent job."
Al pehanick
11/13/2025
"Very professional and thorough."
Jackson Boylan
11/13/2025
"Overall, we are really happy with the service we get! Last summer they came out for a service call on the hottest day of summer when our AC stopped working. Today, The tech was a few minutes early, got right to it and answered a bunch of questions which I had after she finished. We’ve been with Mack Morris for years and have been very satisfied!!"
Trudy Harris
11/14/2025
"Cindy and Chris are both very nice. Chris showed up on time and serviced my HVAC. He was thorough and explained everything he inspected while he was here. He even took the filter vent covers outside and cleaned the dust off of them for me. I felt Chris respected me, my home and also educated me about my HVAC. Both Cindy and Chris are professional and gave me outstanding customer service."
Mary Johnson
11/17/2025
"This is my second review and the dog still adores Mac Morris maintenance crew visits. Lots of attention to her as well as the first check of the new heat pump and furnace. This house built in 1958. Just installed the heat pump in time for this summer's insufferable heat. Keeping track of electrical and oil expenses. Cost of cooling the entire house from May to September is 2.3% LOWER than last year's cost for cooling just kitchen and bedroom. (It did cool down earlier in September.) Then the heating oil guy came out recently to fill up tank before winter heating season and NONE needed, it was still full. Last year I spent $348 on a fall oil top off. We are having a warmer than average fall, but the heat pump is all that I need to keep house comfortable. As part of the installation of new heating and AC system this maintenance call was included at no charge. But I got the full regular service . Very happy I made the investment to upgrade the heating and cooling system."
David RuthHOA
11/17/2025
"We have a mini-split HVAC system which we purchased from Mack Morris about 12 years ago for our cinder block cabin on the Shenandoah River and have had a maintenance agreement ever since. Since we sometimes during the winter don’t come to the cabin for up to two weeks, and since we do use the cabin all winter, it is very important that the system keeps the cabin at 50 degree F during the freezes. We have been very happy with the maintenance that all of the different maintenance people have provided over the years. Today’s visit was no exception. Sue was very knowledgeable, personable, and careful. It was a pleasure meeting her and listening to her as she explained in detail the steps she took. Today’s visit by Noah continues the excellent service. He was knowledgeable, personable, and thorough. Vanessa reminded me about the appointment, and kept me updated when Noah had to extend his earlier appointment, causing him to be a little late. 5/9/2025 Sean and Crystal continue the excellent service with their very professional and personable teamwork. 11/05/2025. Carlton and Kimberly seemed especially thorough and diligent in their work—and they were enjoyable to talk with."
Mark Martin
11/17/2025
"Twice a year maintenance visit was thorough, professional, and appreciated."
CedarSprings LLC
11/17/2025
"Mac & Morris Heating and Air technicians that we have encountered have all been professional, knowledgeable, thorough, honest, and clean. Their pricing is very reasonable. I cannot say anything other than praises for their services. I highly recommend them for your heating and A/C services."
Hunts Alot
Charlottesville, VA
11/18/2025
"Called Mac Morris at about 4:20 pm on Tuesday 14 April and reported an issue with my Air Scrubber unit. They were onsite and replaced UV bulb by 1 pm on Wednesday 15-April. Staff were courteous and professional. Very happy with the service they provided and would recommend them for all your A/C or Heating needs."
Teresa Maley
Charlottesville, VA
11/18/2025
"Mack Morris HVAC has a highly skilled and professional team--both in the office and the service technicians. They are responsive, reliable, well-trained, highly skilled and courteous. We strongly recommend Mack Morris for your HVAC needs. Great work!!"
Susan Mickelson
Charlottesville, VA
11/19/2025
"This visit was for a semi-annual maintenance. All of the technicians have been efficient , knowledgeable and personable. Have used this company for years and will continue to call them first."
L Roth
Charlottesville, VA
11/19/2025
"Really appreciated the responsiveness with the support team. I called about a potential issue with an alert on my thermostat and there was someone at my house to check things out within a few hours. Thankfully, it turned out to be a non-issue. Terrific service."
Catherine Smithson
Charlottesville, VA
11/20/2025
"Excellent service! Always professional and polite! Will continue to use Mack Morris for all of our heating and cooling needs !!"
Playne Jayne
Charlottesville, VA
11/20/2025
"Alejandro G., David D. and their crews came to our home to install a mini split heat pump. They were very friendly and professional. The job was done in less that two days, which is more than I can say for similar jobs I've had done."
Bruce D *HS Ford
Charlottesville, VA
11/20/2025
"Very professional and dependable work"
Mike McDermott
Charlottesville, VA
11/20/2025
"Professional, timely and thorough! Great Experience."
Renee Martin
Charlottesville, VA
11/20/2025
"Quick, knowledgeable courteous and reasonable. Thanks!"
Jim H
Charlottesville, VA
11/21/2025
"The technician who came to perform system maintenance was friendly, courteous, and helpful. I said the system looked good."
Cynthia Henson
Charlottesville, VA
11/21/2025
"Wes is always prompt polite and manner able and respectful as well. He always wears a beautiful smile. He's the best tech Mack Morris has."
Bill Bearman
Charlottesville, VA
11/21/2025
"Was very professional and knew exactly what he was doing"
Teresa Corbin
Charlottesville, VA
11/21/2025
"This was the second time having Sean and we were very pleased."
Mike Henderson
Charlottesville, VA
11/22/2025
"Excellent service!!"
Tom Bibb
Charlottesville, VA
11/23/2025
"Schedule maintenance-got here early. The Techs were a little weak in the knowledge. Had a system malfunction the next day after maintenance. The service tech that came quickly, found possible lose connections inside and outside. Have not had any issues since."
Nancy Richardson
Charlottesville, VA
11/24/2025
"I have been using Mack Morris for years. I have only good things to say about them and highly recommend them. My technician is Sue and she is wonderful. She is professional, knowledgeable and friendly. I ask for her every time. She should be cloned! I highly recommend Mack Morris Heating and Air."
K Spencer
Charlottesville, VA
11/24/2025
"Wes was terrific! He took pictures of my furnace and explained how it should work. He's adding the pictures to my file for future reference Thank you, Wes and Mack Morris. Catherine Spencer"
Conny Crossgrove
Charlottesville, VA
11/25/2025
"Professional and friendly"
L M
Charlottesville, VA
11/25/2025
"Heating system was showing some issues last night with the super cold temperatures and snowy weather called them in the morning and they had someone out within a couple hours to identify the problem ordering the part and getting it done as soon as possible, was very happy that they could make it out today."
Mike Russo
Charlottesville, VA
11/26/2025
"Mentioned to the Tech that it's always cold downstairs. She investigated and found that the damper to the first floor was closed. She was the only Tech in 4 years here to solve the mystery. Great Job. We would love to have her be our permanent Tech. Thanks"
create art
Charlottesville, VA
11/28/2025
"Per usual, Mack Morris Heating and Air Conditioning delivers great service with professional friendly staff/technicians. Thank you!"
Lynne_Joe Schwar
Charlottesville, VA
11/29/2025
"Great 1st experience other than our maintenance appt. Never expected to see someone right away on a Saturday"
Vernon Taylor
Charlottesville, VA
11/29/2025
"We recently had an issue with our heat pump and reached out to MMHAC. They responded immediately. Chris, their representative, arrived promptly and was polite, professional, and extremely knowledgeable. He quickly assessed the problem, provided the corrective steps, and scheduled the necessary follow-up. We couldn’t have asked for better service."
Michael Langley
Charlottesville, VA
12/1/2025
"The installation of the heat pump went well, minimal mess. The entire process was done in about 4 hours. I’m no expert, but it appears to be a job well done.😊"
Mary
Charlottesville, VA
12/1/2025
"Technician was professional and knowledgeable"
Bill Reith
Charlottesville, VA
12/1/2025
"On time and very efficient went right to work and when done explained every thing he did . Thsnks"
C G
Charlottesville, VA
12/1/2025
"The tech that came to my house was very knowledgeable and took her time explaining things. She went over areas that I knew nothing about. Highly recommend their service."
Scott Goss
Charlottesville, VA
12/2/2025
"My wife and I have been with Mack Morris for years. He installed the 1st climate control 15yrs ago. They serviced it without a failure. Our new Rudd is a very superior unit and the installation was flawless. We could not be more pleased. Mack Morris and his team exceed all expectations consequently we will continue to have Mack and his team be the service providers for our Heat and Air Conditioning needs. Thank you Mack!! S. Goss"
David Mastervich
Charlottesville, VA
12/2/2025
"Very timely and professional They offer great advice"
Joel Quass
Charlottesville, VA
12/3/2025
"The tech and his assistant were very polite, No sales pressure, just clean, professional service. We have had your preventive service for years. Every tech you have sent has been polite, and very knowledgeable. Thank you."
Teresa Tomaro
Charlottesville, VA
12/3/2025
"Mack Morris never disappoints. Always professional, courteous, on time, and affordable. Tyler was awesome!"
carolyn martin
Charlottesville, VA
12/4/2025
"Always on time and very thorough!"
Jenny Jeffress
Charlottesville, VA
12/9/2025
"These guys are are best. They are polite, always on time, and come right away if there is a problem. I've been with them for years and would never willingly change."
Robert Metheny
Charlottesville, VA
12/10/2025
"James was professional, courteous, and knowledgeable. I will request James as a service technician in the future."
Don Cowdrey
Charlottesville, VA
12/10/2025
"Prompt, friendly, competent, thorough"
Carl Montalbano
Charlottesville, VA
12/11/2025
"Excellent response time. Friendly and knowledgeable technicians"
Larry Bowers
Charlottesville, VA
12/11/2025
"Perfect service, from the initial assessment and appraisal to completion. Installed my mini-split in good time and it’s working perfectly. Two excellent technicians respectful of my concerns. Will certainly go back to Mack Morris if the need arises. A fine company."
Emil Groth
Charlottesville, VA
12/12/2025
"Every aspect of my contact and the service we received was excellent. Carlton the service tech.was thorough ,informative and offered creative answers to questions that I asked him .He was on time and gave ,what I believe was extra care in his approach to the job at hand.An example was his ability to address the fact that our up stairs interior unit was through a ceiling door in our master bath,not easily accessed. Emil"
Nita Reigle
Charlottesville, VA
12/15/2025
"JT was excellent as usual. Very thorough and provided clear explanations of his work. It's always a pleasure when he services my heat pump."
Keith Jennings
Charlottesville, VA
12/16/2025
"Excellent Service from appointment making and service….Great Job!!!"
Philip Carpenter
Charlottesville, VA
12/16/2025
"Always professional and helpful when I contact Mack Morris Heating and Air."
Carrie Sanderson
Charlottesville, VA
12/16/2025
"I had a rapid response to my service request, and the technician did a great job explaining the function of our heating system to my college aged daughter, who was then able to communicate that information clearly to me! I appreciate the prompt and courteous service!"
Karl Santone
Charlottesville, VA
12/17/2025
"An excellent job, as always. Scheduling was easy and correct --- I only use Mack Morris because I can count on good service, done in a timely fashion, and at a reasonable price. Keep up the good work!"
David Stone
Charlottesville, VA
12/18/2025
"Chris is always excellent"
Jaruchan Palakawongs
Charlottesville, VA
12/19/2025
"I contacted them when my heat started short cycling on and off. I was nervous to have it break down when the temperatures dropped again. They had a technician out the next morning to diagnose the problem. Sean was very professional and worked efficiently to diagnose and solve the issue. Thankful that it was a simple fix but I will contact them again for future needs."
Kable Pluger
Charlottesville, VA
12/19/2025
"After calling Mack Morris they were able to come out so quick! JT was professional and kind. He arrived on time and was able to answer all my questions. He was thorough and knowledgeable and did a fantastic job! I will definitely recommend them to anyone and will be using their services again."
Peter Hanson
Charlottesville, VA
12/24/2025
"Team was great as usual, even with a shipping mishap!"
Todd Hochrein
Charlottesville, VA
12/26/2025
"These guys are professionals - prompt, courteous, plan ahead, follow-up. Great service - thanks team!"
Delmas Shifflett
Charlottesville, VA
12/27/2025
"Techs were very polite and professional."