Customer Reviews
Trusted by homeowners throughout Central Virginia
1,500+ reviews on Google alone!
Hunts Alot
Charlottesville, VA
11/18/2025
"Called Mac Morris at about 4:20 pm on Tuesday 14 April and reported an issue with my Air Scrubber unit. They were onsite and replaced UV bulb by 1 pm on Wednesday 15-April. Staff were courteous and professional. Very happy with the service they provided and would recommend them for all your A/C or Heating needs."
Teresa Maley
Charlottesville, VA
11/18/2025
"Mack Morris HVAC has a highly skilled and professional team--both in the office and the service technicians. They are responsive, reliable, well-trained, highly skilled and courteous. We strongly recommend Mack Morris for your HVAC needs. Great work!!"
Susan Mickelson
Charlottesville, VA
11/19/2025
"This visit was for a semi-annual maintenance. All of the technicians have been efficient , knowledgeable and personable. Have used this company for years and will continue to call them first."
L Roth
Charlottesville, VA
11/19/2025
"Really appreciated the responsiveness with the support team. I called about a potential issue with an alert on my thermostat and there was someone at my house to check things out within a few hours. Thankfully, it turned out to be a non-issue. Terrific service."
Catherine Smithson
Charlottesville, VA
11/20/2025
"Excellent service! Always professional and polite! Will continue to use Mack Morris for all of our heating and cooling needs !!"
Playne Jayne
Charlottesville, VA
11/20/2025
"Alejandro G., David D. and their crews came to our home to install a mini split heat pump. They were very friendly and professional. The job was done in less that two days, which is more than I can say for similar jobs I've had done."
Bruce D *HS Ford
Charlottesville, VA
11/20/2025
"Very professional and dependable work"
Mike McDermott
Charlottesville, VA
11/20/2025
"Professional, timely and thorough! Great Experience."
Renee Martin
Charlottesville, VA
11/20/2025
"Quick, knowledgeable courteous and reasonable. Thanks!"
Jim H
Charlottesville, VA
11/21/2025
"The technician who came to perform system maintenance was friendly, courteous, and helpful. I said the system looked good."
Cynthia Henson
Charlottesville, VA
11/21/2025
"Wes is always prompt polite and manner able and respectful as well. He always wears a beautiful smile. He's the best tech Mack Morris has."
Bill Bearman
Charlottesville, VA
11/21/2025
"Was very professional and knew exactly what he was doing"
Teresa Corbin
Charlottesville, VA
11/21/2025
"This was the second time having Sean and we were very pleased."
Mike Henderson
Charlottesville, VA
11/22/2025
"Excellent service!!"
Tom Bibb
Charlottesville, VA
11/23/2025
"Schedule maintenance-got here early. The Techs were a little weak in the knowledge. Had a system malfunction the next day after maintenance. The service tech that came quickly, found possible lose connections inside and outside. Have not had any issues since."
Nancy Richardson
Charlottesville, VA
11/24/2025
"I have been using Mack Morris for years. I have only good things to say about them and highly recommend them. My technician is Sue and she is wonderful. She is professional, knowledgeable and friendly. I ask for her every time. She should be cloned! I highly recommend Mack Morris Heating and Air."
K Spencer
Charlottesville, VA
11/24/2025
"Wes was terrific! He took pictures of my furnace and explained how it should work. He's adding the pictures to my file for future reference Thank you, Wes and Mack Morris. Catherine Spencer"
Conny Crossgrove
Charlottesville, VA
11/25/2025
"Professional and friendly"
L M
Charlottesville, VA
11/25/2025
"Heating system was showing some issues last night with the super cold temperatures and snowy weather called them in the morning and they had someone out within a couple hours to identify the problem ordering the part and getting it done as soon as possible, was very happy that they could make it out today."
Mike Russo
Charlottesville, VA
11/26/2025
"Mentioned to the Tech that it's always cold downstairs. She investigated and found that the damper to the first floor was closed. She was the only Tech in 4 years here to solve the mystery. Great Job. We would love to have her be our permanent Tech. Thanks"
create art
Charlottesville, VA
11/28/2025
"Per usual, Mack Morris Heating and Air Conditioning delivers great service with professional friendly staff/technicians. Thank you!"
Lynne_Joe Schwar
Charlottesville, VA
11/29/2025
"Great 1st experience other than our maintenance appt. Never expected to see someone right away on a Saturday"
Vernon Taylor
Charlottesville, VA
11/29/2025
"We recently had an issue with our heat pump and reached out to MMHAC. They responded immediately. Chris, their representative, arrived promptly and was polite, professional, and extremely knowledgeable. He quickly assessed the problem, provided the corrective steps, and scheduled the necessary follow-up. We couldn’t have asked for better service."
Michael Langley
Charlottesville, VA
12/1/2025
"The installation of the heat pump went well, minimal mess. The entire process was done in about 4 hours. I’m no expert, but it appears to be a job well done.😊"
Mary
Charlottesville, VA
12/1/2025
"Technician was professional and knowledgeable"
Bill Reith
Charlottesville, VA
12/1/2025
"On time and very efficient went right to work and when done explained every thing he did . Thsnks"
C G
Charlottesville, VA
12/1/2025
"The tech that came to my house was very knowledgeable and took her time explaining things. She went over areas that I knew nothing about. Highly recommend their service."
Scott Goss
Charlottesville, VA
12/2/2025
"My wife and I have been with Mack Morris for years. He installed the 1st climate control 15yrs ago. They serviced it without a failure. Our new Rudd is a very superior unit and the installation was flawless. We could not be more pleased. Mack Morris and his team exceed all expectations consequently we will continue to have Mack and his team be the service providers for our Heat and Air Conditioning needs. Thank you Mack!! S. Goss"
David Mastervich
Charlottesville, VA
12/2/2025
"Very timely and professional They offer great advice"
Joel Quass
Charlottesville, VA
12/3/2025
"The tech and his assistant were very polite, No sales pressure, just clean, professional service. We have had your preventive service for years. Every tech you have sent has been polite, and very knowledgeable. Thank you."
Teresa Tomaro
Charlottesville, VA
12/3/2025
"Mack Morris never disappoints. Always professional, courteous, on time, and affordable. Tyler was awesome!"
carolyn martin
Charlottesville, VA
12/4/2025
"Always on time and very thorough!"
Jenny Jeffress
Charlottesville, VA
12/9/2025
"These guys are are best. They are polite, always on time, and come right away if there is a problem. I've been with them for years and would never willingly change."
Robert Metheny
Charlottesville, VA
12/10/2025
"James was professional, courteous, and knowledgeable. I will request James as a service technician in the future."
Don Cowdrey
Charlottesville, VA
12/10/2025
"Prompt, friendly, competent, thorough"
Carl Montalbano
Charlottesville, VA
12/11/2025
"Excellent response time. Friendly and knowledgeable technicians"
Larry Bowers
Charlottesville, VA
12/11/2025
"Perfect service, from the initial assessment and appraisal to completion. Installed my mini-split in good time and it’s working perfectly. Two excellent technicians respectful of my concerns. Will certainly go back to Mack Morris if the need arises. A fine company."
Emil Groth
Charlottesville, VA
12/12/2025
"Every aspect of my contact and the service we received was excellent. Carlton the service tech.was thorough ,informative and offered creative answers to questions that I asked him .He was on time and gave ,what I believe was extra care in his approach to the job at hand.An example was his ability to address the fact that our up stairs interior unit was through a ceiling door in our master bath,not easily accessed. Emil"
Nita Reigle
Charlottesville, VA
12/15/2025
"JT was excellent as usual. Very thorough and provided clear explanations of his work. It's always a pleasure when he services my heat pump."
Keith Jennings
Charlottesville, VA
12/16/2025
"Excellent Service from appointment making and service….Great Job!!!"
Philip Carpenter
Charlottesville, VA
12/16/2025
"Always professional and helpful when I contact Mack Morris Heating and Air."
Carrie Sanderson
Charlottesville, VA
12/16/2025
"I had a rapid response to my service request, and the technician did a great job explaining the function of our heating system to my college aged daughter, who was then able to communicate that information clearly to me! I appreciate the prompt and courteous service!"
Karl Santone
Charlottesville, VA
12/17/2025
"An excellent job, as always. Scheduling was easy and correct --- I only use Mack Morris because I can count on good service, done in a timely fashion, and at a reasonable price. Keep up the good work!"
David Stone
Charlottesville, VA
12/18/2025
"Chris is always excellent"
Jaruchan Palakawongs
Charlottesville, VA
12/19/2025
"I contacted them when my heat started short cycling on and off. I was nervous to have it break down when the temperatures dropped again. They had a technician out the next morning to diagnose the problem. Sean was very professional and worked efficiently to diagnose and solve the issue. Thankful that it was a simple fix but I will contact them again for future needs."
Kable Pluger
Charlottesville, VA
12/19/2025
"After calling Mack Morris they were able to come out so quick! JT was professional and kind. He arrived on time and was able to answer all my questions. He was thorough and knowledgeable and did a fantastic job! I will definitely recommend them to anyone and will be using their services again."
Peter Hanson
Charlottesville, VA
12/24/2025
"Team was great as usual, even with a shipping mishap!"
Todd Hochrein
Charlottesville, VA
12/26/2025
"These guys are professionals - prompt, courteous, plan ahead, follow-up. Great service - thanks team!"
Delmas Shifflett
Charlottesville, VA
12/27/2025
"Techs were very polite and professional."